Free, confidential independent advice - money, benefits, employment, immigration, housing, family, health & community care issues Tel 01698 283477 for more info
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ALT Graphic of text that says "WHAT WE'VE HEARD so FAR..... MORE FACE 2 FACE APPOINTMENTS, MORE ADVICE DROP-INS AT LIBRARIES AND COMMUNITY CENTRES, MORE HOME VISITS, OUR BIGGEST CHALLENGES ARE DEBT, THE COST OF LIVING AND BENEFITS, QUICKER QUICKERAPPOINTMENT APPOINTMENT AVAILABILITY MORE TELEPHONE APPOINTMENTS"
ALT Photo of Volunteers' week tea party with thank you for all you do banner and different cakes
ALT Volunteers and staff at the Volunteers Week tea party enjoying the buffet
ALT Volunteers at the Volunteers Week tea party enjoying the buffet
ALT Cakes, coffee, and sandwiches at the Volunteers Week party buffet.
ALT Graphic featuring a testimonial from Helen, a Volunteer Generalist Adviser at Hamilton Citizens' Advice Bureau. The quote appears in a large turquoise speech bubble over a blurred background image of people. Helen describes volunteering as an incredibly rewarding experience, highlighting the positive impact even small interactions can have on people's lives. She explains that volunteering has allowed her to support the community, develop her skills, work alongside a knowledgeable and supportive team, and see first-hand the difference advice and guidance can make. The Citizens Advice Bureau logo appears in the top right corner.
ALT Infographic titled "2025/26 Volunteer Impact" showing the contribution of volunteers at the Citizens Advice Bureau. During 2025/26, 32 volunteers contributed 9,600 hours of their time, equivalent to six full-time staff members. Volunteers supported 2,157 people across 7,009 unique advice issues and helped secure £91,707.81 in financial gains for clients. The infographic uses icons of raised hands, a clock, groups of people and stacks of coins to illustrate the impact of volunteering.
ALT Blue graphic with text that says "Your voice could help shape our future services We're collecting feedback from our community to improve our advice services, reduce barriers to access, and apply for funding that meets real local needs. We still need to hear from more people. Improve access. Reduce waiting times. Identify gaps in support. Apply for funding. Better support for our community. Take part in our community survey. Click the link in post"
ALT A women looking melancholy in a funeral setting. With text that says "Worried about funeral costs? Help may be available through a Funeral Support Payment"
ALT Group of people at a funeral in the background of the graphic. With text that says "What is Funeral Support Payment? Funeral Support Payment helps pay for funeral costs if you live in Scotland. You can use the payment towards funeral costs for a baby, child or adult. This includes babies who were stillborn."
ALT Text that says "You may be able to apply if: ·You live in Scotland, You or your partner is on certain benefits, You or your partner is responsible for the funeral costs, The person who died lived in the UK, The funeral is being held in the UK or in some circumstances in another country in , You're applying after the person has died, up to 6 months after the date of their funeral"
ALT Text that says "What benefits do I need to be on? Universal Credit or Income Support or Pension Credit or Housing Benefit or Income-based Jobseeker's Allowance (JSA), not contribution-based JSA or Income-related -related Employment and Support Allowance (ESA), not contribution-based ESA"
ALT Woman mourning in the background with text that says "What can it help with? Burial, cremation, or hydrolysis costs. Funeral costs (coffin, funeral director fees, flowers). Your travel costs transport costs to move the person who died. Document costs and medical costs"
ALT Text that says "What affects how much you can get? The amount you get depends on how much money is left by the person who died, which could cover some or all of the funeral expenses. This includes: funds belonging to the person, insurance policies, funeral plans and lump-sum payments from pensions or burial clubs"
ALT Text that says "How do I apply? •Online: Apply on the mygov.scot site (link in post). There are different forms for adult and child funerals •By Phone: Call Social Security Scotland on 0800 182 2222 and apply over the phone. By Paper form: Download the form from the mygov.scot site (link in post) or call the number above to ask for one"
ALT People mourning in the background with text that says "Next steps. Check your eligibility early. Check what information you need to have ready to make the application (see link in post). Ask your funeral director about available support. Get advice from us if you're unsure."
ALT 'Grey graphic with text reading 'Don't Miss Out. If you're worried about funeral costs, find out about Funeral Support Payment. It helps pay for some of the funeral costs, is paid to you or the funeral director who's helping you plan. You have until 6 months after the date of the funeral to apply. Check your eligibility in the link in the post.’
ALT Illustration of a worried person with text reading 'I'm scared to check my bank account.'
ALT Illustration of a bewildered person with text reading ‘ I haven't opened that letter.'
ALT Illustration of a stressed person with text reading 'I don't know how I'm paying this bill.'
ALT Illustration of a person with head in hand with text reading 'I'm exhausted pretending I'm ok.'
ALT Text reading ‘Please don't keep it all in, though’.
ALT Text reading ‘More people understand than you might think’.
ALT A female adviser providing one to one support and advice to a parent on welfare rights and housing in a school setting.
ALT Have you had your say? We're still listening! Your feedback helps us to improve your advice service, reduce waiting times, and secure funding to support your community. Take the 4-minute survey. Click the link in the post.
ALT Hamilton Citizens Advice are hosting a new monthly advice drop in at Calderside Academy, for parents and carers of pupils attending the school. Starts Wed 6th May 10am-1pm. Just drop in.
ALT Different coloured emoticons on a blue background. Hamilton Citizens Advice is asking for feedback on its services.
ALT A client, Alana, is getting help from Hamilton Citizens' Advice with her mortgage arrears, credit card debt, and new caring responsibilities. The outcome is keeping her home and a more stable financial position.
ALT Were closed Fri 3rd and Mon 6th April for Easter and back open from 9am on Tues 7th April. Happy Easter!
ALT What does access to justice look like in practice?
ALT “Many of the people we support are facing eviction, debt, or disputes on the lowest possible incomes, often linked to health conditions and disability. Without a free and accessible advice service, they would have no access to legal help at all
ALT For many, justice isn’t just complex, it’s out of reach.
ALT That’s why community-based advice and representation services are essential to making the system fair and accessible.
ALT Quote from Sheriff Ross Macfarlane KC, about Hamilton Citizens Advice In-court service. "I thoroughly recommend the services of citizens advice. They provide an invaluable service for people from all walks of life who find themselves confronted by the legal complexities of everyday life. I wholeheartedly support an application for extended funding so that Citizens Advice continue their excellent work in the courts.'