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BobPhibbs,RetailDoc @TheRetailDoctor

Bob Phibbs, the Retail Doctor helping luxury brands retailers grow sales by 20-40% in 12 months or less | Conductor | Creator of SalesRX.com

Joined August 2008
  • Tweets 32,216
  • Following 8,615
  • Followers 15,708
6,006 Photos and videos
Check out the latest article in my newsletter: Why Do We Say ChatGPT and Not Watson? linkedin.com/pulse/why-do-we… via @LinkedIn

Why Do We Say ChatGPT and Not Watson?

A $400 watch. Nearly 10,000 resale listings.

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Check out the latest article in my newsletter: Your Big Sale Worked! That's the Problem. linkedin.com/pulse/your-big-… via @LinkedIn

Your Big Sale Worked! That's the Problem.

Years ago I was CMO of a startup coffee chain called It's A Grind - grew it to 135 locations, later featured on Showtime's Weeds. When I arrived, the owner was running two-for-one promotions.

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Check out the latest article in my newsletter: The Question Your Earnings Call Won't Answer linkedin.com/pulse/question-… via @LinkedIn

The Question Your Earnings Call Won't Answer

Imagine buying four brand new Rolls-Royce coupes and handing the keys to someone who has never been behind the wheel. That's your store floor.

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Check out the latest article in my newsletter: Aretha Knew Her Lane. Does Your Brand? linkedin.com/pulse/aretha-kn… via @LinkedIn

Aretha Knew Her Lane. Does Your Brand?

I was talking to my friend Kevin recently. We got into a conversation about music - specifically, what made the women artists of the 60s and 70s so memorable.

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Check out the latest article in my newsletter: The Two Words Costing You 10% of Every Sale linkedin.com/pulse/two-words… via @LinkedIn

The Two Words Costing You 10% of Every Sale

Stan didn't ask me "Anything else?" But that is not where the sale started. I had walked into that Carpet One showroom in Long Beach ready to make the safe choice.

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Check out the latest article in my newsletter: The Floor You Think Is Beneath You linkedin.com/pulse/floor-you… via @LinkedIn

The Floor You Think Is Beneath You

When I took a job at The Broadway department store at eighteen, I thought it was temporary. So did everyone who knew me.

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5 Signs They're Ready to Buy Right Now #selling #psychology #tips youtu.be/tnA3OlolmIQ?si=6v8l… via @YouTube

5 Signs They're Ready to Buy Right Now #selling #psychology #tips

Ever wonder how to read people and truly understand your customers?...

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Check out the latest article in my newsletter: The Most Valuable Place Left Is One That Doesn't Know You linkedin.com/pulse/most-valu… via @LinkedIn

The Most Valuable Place Left Is One That Doesn't Know You

It will be a place that has no idea who you are. There is a particular freedom in being unknown.

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Ask This Instead (Not That) If You Want People To Speak To You #retailbu... youtu.be/UgS8a-5UxKA?si=ERt_… via @YouTube

Ask This Instead (Not That) If You Want People To Speak To You...

Ever wonder how to get someone to talk to you in a retail store? Th...

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Check out the latest article in my newsletter: Your Team Is Supposed to Fail linkedin.com/pulse/your-team… via @LinkedIn

Microlearning Feels Good. It Doesn't Change What Happens on Your Floor. They Have To Fail.

Nobody learns anything by getting it right the first time. Miss a shot and you adjust your form.

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Check out the latest article in my newsletter: Why Your Delivery Partner Is Costing You Customers linkedin.com/pulse/why-your-… via @LinkedIn

Why Your Delivery Partner Is Costing You Customers

Based on a session I moderated at The Delivery Conference, London, sponsored by Auctane, featuring Luke Sneddon, Head of Product, Satalia, and Michael Anderson, Managing Consultant, Place-B. "Service...

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Why Most Retail Sales Training Fails—and What SalesRX Does Differently youtu.be/CXSG76Ixxng?si=3jKI… via @YouTube
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Thanksgiving 2025. What to say to Uncle John at Thanksgiving tomorrow. podbean.com/eas/pb-ud34x-19d…

Thanksgiving 2025

Podcast Description: Some of us aren't looking forward to Thanksgiving this year. Not the travel or the cooking. It's sitting across from people we love who now say things that used to live on the...

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Check out the latest article in my newsletter: Some of Us Aren’t Looking Forward to Thanksgiving This Year linkedin.com/pulse/some-us-a… via @LinkedIn

Some of Us Aren’t Looking Forward to Thanksgiving This Year

Some of us aren't looking forward to Thanksgiving this year. Not the travel or the cooking.

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Thrilled to be heading to China for my keynote next week
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Check out the latest article in my newsletter: The Moment the Sale Dies: Inside the Mind of a Shopper linkedin.com/pulse/moment-sa… via @LinkedIn

The Moment the Sale Dies: Inside the Mind of a Shopper

I flew into Toronto for a keynote on Wednesday and a breakout session Thursday afternoon. With Thursday morning free, I planned a trip to visit a men’s retailer known for its impeccable presentation,...

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BobPhibbs,RetailDoc retweeted
Andy Giersher@Giersh
4 Nov 2025
The end of penny production - is leaving some retailers feeling shortchanged NEXT! w/ @TheRetailDoctor on the @WBBMNewsradio Noon Business Hour 780am - 105.9fm #Chicago
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Check out the latest article in my newsletter: The Silent Sales Floor: Why Luxury Retail Is Losing to Itself linkedin.com/pulse/silent-sa… via @LinkedIn

The Silent Sales Floor: Why Luxury Retail Is Losing to Itself

Luxury retail is spending millions on marble floors and zero on the one thing that converts: human connection. I watched it happen this week at Harry Rosen in Toronto.

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Are You Making This Retail Mistake? My latest video youtu.be/ZgMK5vKiSyc?si=UBr6… via @YouTube

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Check out the latest article in my newsletter: Starbucks Is Relearning What Retail Forgot: Connection linkedin.com/pulse/starbucks… via @LinkedIn

Starbucks Is Relearning What Retail Forgot: Connection

After my quick post on Starbucks earlier this week drew over 10,000 views, I wanted to expand on how I once beat them head-to-head and why their latest turnaround move reveals both the stakes and the...

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