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Joined August 2011
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Following an issue earlier today, Voice and SMS services are now returning to near-normal levels. Data services continue to work normally and we're monitoring the network closely. We understand how disruptive this has been and sincerely apologise for today’s inconvenience
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Latest update: We’re continuing to investigate an issue affecting voice services on our network. Data services remain unaffected, so customers can make calls using third-party messaging apps. A small number of text messages are also impacted. (1/2)
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We're continuing to work on an issue affecting voice services which started earlier today. A small number of text messages are also being affected by the issue. Data services are working normally, so calls can be placed via third-party messaging apps. (1/2)
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6 Mar 2025
This isn't what we like to hear, Darren. We understand how frustrating signal issues can be, and we're keen to look into this. DM us your full postcode, and we'll check for any issues that are likely to be impacting you. -John x.com/messages/compose?recip…
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6 Mar 2025
The postcode EH3 7PU is showing that is experiencing congestion which will be causing the drive down, unfortunately congestion is ultimately traffic which we have no control over. -John
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Can you DM us your full postcode, and we can check what's going on in your area. -John
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7 Feb 2025
Can you DM us your full postcode, and we can check what's going on in your area. -John x.com/messages/compose?recip…
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Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we’re investigating urgently. Today, we also expect to see an additional impact on our service 🧵1/3
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due to Storm Éowyn in some areas. We’ve deployed extra engineering resources & planning for these areas, so we can bring sites that are impacted back online as soon as it’s safe to do so. A normal volume of 999 calls were connected yesterday 2/3
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and monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network 3/3
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UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected.
We are aware of a number of reports that customers have not been able to connect to 999 calls 🧵1/3
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Data from the emergency services shows normal volumes of 999 calls being placed via our network are being connected.
We're taking these reports very seriously & are investigating this urgently. We apologise if anyone has been unable to successfully contact emergency services 2/3
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While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline. Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly 3/3
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14 Jan 2025
Hi there, thanks for getting in touch, we're keen to help, what do you need help with? -John
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14 Jan 2025
Hi there, thanks for getting in touch, we're keen to help, what do you need help with? -John
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Unless your query is urgent, we’d advise against contacting us as wait times are likely to be very long.
We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers (2 of 2)
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Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls.
Our customer service teams are open but are likely to be very busy (1 of 2)
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Having been impacted earlier today, our customer service teams are starting to come back online, but are very busy.
Unless your query is urgent, we'd advise against calling as wait times are likely to be very long.
We're very sorry for any inconvenience caused.
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