@TimTang4Retail profile picture
Tim Tang @TimTang4Retail

Focused on the transformation of retail, restaurant, banking, & financial services. Opinions are my own and not those of my employer.

Joined October 2013
  • Tweets 14,941
  • Following 1,870
  • Followers 1,355
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Tim Tang
@TimTang4Retail
25 Apr 2023
I invite you connect with me on LinkedIn linkedin.com/in/tangtim/ For multi-industry perspectives of digital transformation please visit: hughes.com/timtang

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Diane Brown, @ultabeauty Chris Lanzilotta, @HomeDepot Hari Shah, Tapestry and Kenneth Ogami, @PaloAltoNtwks discuss how “AI is Transforming Business” at #NRF2025
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#Cybersecurity professionals spend so much time helping business partners with #AI initiatives, they aren’t spending enough time using AI for themselves. Hari Shah Tapestry #NRF2025
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Today’s #Cybersecurity market is very crowded. Many vendors are overlapping in the same capabilities. Hari Shah, Tapestry #NRF2025
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Retail #cybersecurity - connect the dots. Fraud is much easier to identify when you triangulate across multiple dimensions. Chris Lanzilotta @HomeDepot #NRF2025
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We rebuilt the cybersecurity organization with people and process focused on outcomes. We asked “What is our relationship with our technology providers? We value relationship where the tech vendor helps us get the value out of the tool.” Chris Lanzilotta @HomeDepot #NRF2025
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Retail #cybersecurity best practice. Proactively serve your customer. When your customer logins with known compromised credentials, send them a password reset. Don’t wait. Diane Brown @ultabeauty #NRF2025
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Re: #cybersecurity ROI - show the company how you are reducing risk. Show the value behind the spend. Diane Brown @ultabeauty #NRF2025
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The fraud world and the #cybersecurity world are coming together. It all about protecting the data. Diane Brown @ultabeauty #NRF2025
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We need to get more effective at using the kind of #AI tools that the threat actors are routinely using. We protect ourselves when we protect our customers. Diane Brown @ultabeauty #NRF2025
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I can see a time where we are relying on deceptive tactics to identify threat actors. Chris Lanzilotta @HomeDepot #NRF2025
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Mike Manley @DaveandBusters, Jodi Boyce @teriyakimad Joshua Foster @districttaco Kevin Fish @wingstop and @annawolfe share “key takeaways from 2024 most innovative restaurants” #MURTEC Executive Summit 2024
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We’ve started a machine learning project to improve the accuracy of our delivery. We want to know the difference between 20 minutes vs 15 minutes. Joshua Foster @districttaco #MURTEC Executive Summit 2024
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Re: sustainability: 1 million trees! For Every online order @districttaco will plant a tree. Joshua Foster #murtec executive summit 2024
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Re: Driving Change- The people affected by the change have to see the value of the change (eg more tips) Mike Manley @DaveandBusters #MURTEC Executive Summit 2024
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I want something that can help me manage customer satisfaction in real time. Not just at the table but everywhere on premise, incorporating what is happening with employee satisfaction. Mike Manley @DaveandBusters #MURTEC Executive Summit 2024
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Need for Maddash - our food doesn’t lend itself to drive thru and we were looking grab share back from third party delivery. Jodi Boyce @teriyakimad #MURTEC Executive Summit 2024
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I’m looking for the day when #AI integrates everything for me so I don’t have to. Jodi Boyce @teriyakimad #MURTEC Executive Summit 2024
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Digital gives the customer what they want. Digital gives us data to improve the business. Kevin Fish @wingstop #MURTEC Executive Summit 2024
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#AI is learning to take voice orders. It’s learning the nuances of how guest describe or menu. Kevin Fish @wingstop #MURTEC Executive Summit 2024
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Executing Change - Get the operators on board, make them part of the process. Encourage them to take ownership. Mike Manley @DaveandBusters #MURTEC Executive Summit 2024
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Do you know which guest want to use the kiosk and which ones do not? Mike Manley @DaveandBusters #MURTEC Executive Summit 2024
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We are prioritizing the first party data in order to provide a hyper-customized . Kevin Fish @wingstop #MURTEC Executive Summit 2024
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Tech allows the servers to stay with the guest. It’s the welcoming, helping them understand the experience. We have hid the POS. We aren’t hiding behind the POS to confuse the guest. Mike Manley @DaveandBusters #MURTEC Executive Summit 2024
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Re: impact of superior service on employees. When you exceed the customer expectation, when you see the surprise on their face, it makes the employees feel good. Jodi Boyce @teriyakimad #MURTEC Executive Summit 2024
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