Official support account for @Turo. For questions or issues: help.turo.com
Joined March 2016
- Tweets 6,088
- Following 1
- Followers 466
- Likes 3
Photos and videos
11 Mar 2025
Hello! We send occasional promotions via email. Send us a message, and we’ll give you more information on promo codes and discounts. -LM
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11 Mar 2025
Hello! We send occasional promotions via email. Send us a message, and we’ll give you more information on promo codes and discounts. -LM
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28 Feb 2025
Hi, and thank you for reaching out. At the moment, we don't have any promo codes available. Nevertheless, we do send out promotions via email from time to time. For more info, visit the following linkhttps://help.turo.com/promotions-and-discounts-or-guests-SkjNVElN5. -WC
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19 Dec 2024
Hello, thank you for alerting us to this. We'll see to it that the relevant team checks it to see if the host is in violation of any of our policies. To get in touch with you and send you an update if needed, we would like to know your complete name and email address. - JB
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13 Nov 2024
Hello, Ross. Thanks for reaching out. We're sorry to hear that your trip got cancelled. We're on it. Kindly send us via DM your full name and email address associated with your account so we can check it out. -MD
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13 Nov 2024
Hi, Jay. Thanks for bringing this to our attention. Please advise your friend to send us a DM with the necessary info so we can assist. -MD
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22 Mar 2024
Hello there. We're sorry to hear that there were issues with your reservation. We're on it. Kindly send us your full name and email address associated with your account so we can check it out. Thank you. -MD
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19 Feb 2024
Hello! We send occasional promotions via email. Send us a message, and we’ll give you more information on discounts. -AS
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6 Dec 2023
Hi there! We send occasional promotions via email. Send us a message and we’ll give you more info on discounts.-CV
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6 Dec 2023
Hi there! We send occasional promotions via email. Send us a message and we’ll give you more info on discounts.-CV
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26 Oct 2023
Hi, thanks for reaching out to us. You must make a booking request or have a booked trip with a host before you may contact them. If your decision to book a trip depends on an answer to a question you have, be sure to check the vehicle listing for the information. -WC
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26 Oct 2023
If the host accepted your trip request before answering the question, you can cancel the trip and receive a full refund right away. For more info, you can head here: help.turo.com/messaging-your…. -WC
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13 Sep 2023
Hi there, Thanks for bringing this to our attention. We're sorry for the inconvenience. For further assistance, please send us your full name and the email address associated with your Turo account. We hope to hear from you soon. -CV
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13 Sep 2023
Hi there, Thanks for bringing this to our attention. We're sorry for the inconvenience. For further assistance, please send us a DM with your full name and the email address associated with your Turo account. We hope to hear from you soon. -CV
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17 Aug 2023
Thanks for keeping us in the loop. We encourage you to send your account details through DM and delete this replied post. We'll continue assisting you from there. -RM
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19 Aug 2023
We're sorry to hear about your experience. We encourage you to send your account details through DM and delete the post with your personal details. We'll continue assisting you from there. -RM
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28 Jul 2023
Hi there. Thanks for reaching out, and we're sorry to hear about the guest's feedback. We'll look into this further. Please provide your full name and the email address associated with your Turo account. -CC
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14 Jul 2023
Hello. Thanks for bringing this to our attention. We're sorry to hear that you want to remove your car from our platform because of what happened. Please send us a DM, and we'll review this for you. Thank you. -CC
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14 Jul 2023
Kindly DM us your full name and the email address associated with your Turo account. Thank you. -CC
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12 Jul 2023
Hi, Thanks for reaching out to us. We understand how you feel about the trip fees. The price is determined by the car you select, the protection plan you buy, whether you add extras, and other factors. Head here for more information: help.turo.com/trip-costs-Syx…
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12 Jul 2023
Hi, Thanks for reaching out to us. We understand how you feel about the trip fees. The price is determined by the car you select, the protection plan you buy, whether you add extras, and other factors. Head here for more information: help.turo.com/trip-costs-Syx… -CV
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4 Jul 2023
Hi. We're sorry to hear that you feel this way about our service. Kindly send us a DM with your full name and the email address associated with your Turo account so that we can further assist. -ML
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4 Jul 2023
Hi again; we're sorry for the confusion. Thanks for your kind words, and we hope we can continue to provide you with great service in the future. -ML
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28 Jun 2023
Hi! Thank you for reaching out. Yes, you can go ahead and ask us a question. -CT
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16 Jun 2023
Hello. Thank you for reaching us. We apologize for any inconvenience it may have caused. Please provide us with your full name and email address associated with your Turo account for us to investigate further. -JB
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16 Jun 2023
Hello. Thank you for reaching us. We apologize for any inconvenience it may have caused. Please send us a DM with your full name and email address associated with your Turo account for us to investigate further. -JB
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17 May 2023
Hi again, we're sorry for the delay. Upon checking your account, one of our associates sent you an email and asked for additional information for further investigation. We suggest checking your inbox for more details. Thank you! -CV
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23 Apr 2023
Hi! We would like to inform you that adding an additional driver should also meet the age requirements to get approved. Please see this link to see the requirements for adding an additional driver. help.turo.com/adding-a-drive…. Thank you. -CT
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23 Apr 2023
Hi! We appreciate your interest. Please see this link on how to get approved to drive and verify your account. help.turo.com/getting-approv…. If you have other questions, please let us know. Thank you. -CT
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23 Jan 2023
Hi there, thanks for choosing Turo! As of the moment, we don't have any promotional codes. For more information on the promotions and discounts, please refer to this link: help.turo.com/promotions-and…. Have a great day ahead! -CV
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