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Today’s jobs and careers often handicap our ability to learn, demanding consistent levels of high-performance and focusing our energies on attaining results rather than broadening our skillset....
Credit card delinquencies are costly for companies and customers alike. Recent research indicates that simple modifications of automated phone prompts provide an inexpensive way for companies to help...
Culture is often referred to as “the way things are done around here.” But to be useful, we need to get more specific than that. The best companies recognize that there are three elements to a...
There’s a new kind of leadership taking hold in organizations. Strikingly, these new leaders don’t like to be called leaders, and none has any expectation that they will attract “followers” person...
During GE’s long and steep decline, where was the company’s board of directors? While the board was composed almost entirely of independent directors — a distinguished and diversified group of former...
People ultimately choose to be motivated — when to give their best, go the extra mile, and offer radical ideas. The only thing leaders can do is shape the conditions under which others do, or don’t,...
Clarity and consistency are key.
You’ve seen the practice. A group of managers get together at a resort for two days to hammer out a “strategic plan.” Done and dusted, they all head home. But have they produced a plan with a...
Sales professionals have traditionally distinguished between reps who are better “hunters” who acquire new customers, or “farmers” who excel at servicing and retaining existing clients. At many...
Focusing on the similarities between the sexes, not the differences, may be the secret to achieving equality.
How do those who control the coaching purse strings — HR, talent managers, and other buyers — avoid throwing money away on uncoachable executives? Considering that a year’s engagement with a top...