World-class drinking water for 1.6 million Queenslanders. We're here from 8am-5pm weekdays and during incidents. Call 13 23 64 for emergencies.
Joined August 2011
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23 Jun 2023
Hello! Welcome to the Urban Utilities Twitter account. We’re glad you’ve joined us. If you're looking for support or information about your water supply or our sewerage services in South East Queensland, we've included some key phone numbers and resources to help you out. 👇
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Our crews are responding to a burst pipe in West End. There are traffic impacts in the area, with the northbound lane of Jane St closed between Hardgrave Rd & Montague Rd. Traffic diversions are in place. We urge drivers to take care. #bnetraffic
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Our crews are responding to a burst pipe in South Brisbane. There are traffic impacts while restoration works are ongoing, with Hamstead Rd closed between Vulture St and Sexton St. Traffic diversions are in place. We urge drivers to take care. #bnetraffic
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Our crews are responding to multiple water pipe bursts across our region, including in Rocklea, Kenmore, Kalinga, Inala, and North Ipswich. Customers may notice lower-than-normal water pressure, intermittent supply, or temporary outages while repairs are underway today.
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Our crews are at each site and are working to restore normal supply as quickly and safely as possible.
We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.
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⚠️ Our crews are responding to a burst water pipe in Rocklea. ⚠️ Some customers in Rocklea, Salisbury and Moorooka may experience low or no waters. There are traffic impacts at 706 Beaudesert Road while restoration works are ongoing, and we urge drivers to take care. #bnetraffic
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Our crews are responding to a burst pipe in Manly West. There are traffic impacts on Wondall Road while restoration works are ongoing. Traffic diversions are in place. We urge drivers to take care. #bnetraffic
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Our crews are responding to a burst pipe in North Ipswich. There are traffic impacts on Downs Street while restoration works are ongoing, with one northbound lane closed and a diversion via. Smith Street. One northbound lane is open for trucks and heavy vehicles. #bnetraffic
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Our crews are responding to a burst water pipe on Enoggera Road at Alderley.
Two of three outbound lanes on Enoggera Road are closed to traffic, and drivers are urged to take care.
We apologise for the inconvenience. #BNEtraffic
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Water service is restored in Tingalpa. Roadworks currently underway along Wynnum Road and will be completed tonight.
Water still available in Holland Park while pipe repairs are underway along Abbotsleigh Street. Some noise impacts overnight and roadworks to commence tomorrow.
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Our crews are responding to several burst water pipes across Brisbane’s south, including at Wynnum Road, Tingalpa and Abbotsleigh Street, Holland Park. There will be some traffic impacts and diversions, and we urge drivers to take care. #bnetraffic
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Crews worked through the night, but these are large pipes and complex jobs, so repairs will continue into this afternoon.
Traffic impacts remain at both locations. We urge drivers to take care.
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Our crews are responding to a burst pipe in Pinkenba. There are traffic impacts while repairs are underway with one inbound lane closed as well as the turning lane onto Eagle Farm Rd from Tingira St. We urge drivers to take care. #bnetraffic
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28 Dec 2025
Our crews are responding to a burst pipe in Calamvale. Over the coming days there will be some traffic impacts on Gowan Rd with one inbound lane closed while repairs are underway. We urge drivers to take care. #bnetraffic
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19 Dec 2025
Here’s how you can contact us over the festive period:
If you have a fault or emergency, call us anytime on 13 23 64.
Our general line (13 26 57) and webchat will be available until 3pm on 24th December 2024, re-opening on Monday 5 January 2026 from 8 am
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14 Dec 2025
Our crews are responding to a burst water main on Ipswich rd and Sherwood rd, Rocklea. The left turning lane is closed while crews complete repairs.
Some properties will experience low or no water pressure.
Thank you for your patience while we carry out these works. #BNEtraffic
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9 Dec 2025
Our crews are responding to a burst water pipe on Edward Street, Brisbane CBD. Sections between Ann Street and Adelaide Street and Adelaide Street and Queen Street will be closed . We are working to have Adelaide Street and Queen Street thoroughfares open after 7am. #BNEtraffic
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10 Dec 2025
Update 11/12/25 6:00AM:
All roads have now reopened. Please be advise the footpath in the Ann Street to Adelaide Street section has some remaining works pedestrians please take care. We thank the community for its patience while we undertake these essential works.
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10 Dec 2025
Update 11/12/2025 5:00AM:
Crews have completed repairs on the burst water pipe on Edward St, Brisbane CBD with water back on for those properties. We want to thank you for your patience while we carry out these works.
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9 Dec 2025
Update 7:40am:
The thoroughfares of Adelaide Street and Queen Street are now open.
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