Energetic housing and training professional committed to tenant engagement. Previously Tpas Training Manager, now at Onward Homes. Views my own.
Joined January 2010
- Tweets 1,862
- Following 949
- Followers 678
- Likes 1,515
497 Photos and videos
val alker retweeted
18 Mar 2025
Engagement and regulation spotlight session with Jack, Julia and Anne-Marie #Listening #Learning #Delivering #Collaboration #TpasConf25 @tpasengland
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Fantastic session on engagement toolkits at RING hosted by Weaver Vale yesterday with Kathy @NHC and Helen @StockportHomes - a mention for @Onward_Homes retrofit engagement too
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gov.uk/government/consultati… Definitely more challenging and reflect tenants priorities I think - looking toward to hearing what our customers have to say about them
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Debating what needs to happen to bring the necessary change that tenants want #tpasconf23 - listening and culture change high on the list
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tenant scrutiny is a game changer and is here to stay - the regulator will want to talk to the scrutiny members - says Jenny Osborne #tpasconf23 @Onward_Homes
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Happy to be back in the midlands at at #tpasconf23 with @JphillipsOnward, Scrutiny Board member Kathy and Repairs and EDI member Amanda - looking forward to sharing ideas
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Completed IronMay for #CancerResearch yesterday at a @WholeHealthTeam swim at Colwick raised nearly £700 so far ! 2.4 miles of swimming, 112 miles of cycling and 26.2 miles of running in May
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Full house at the Northern Housing Awards last night thanks to @EQUANS_UK for the invite. Congratulations on your win. Fantastic to see all our @Onward_Homes nominations and to chat to @PhilMorganblog.
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val alker retweeted
15 Mar 2023
What’s the dashboard Boards will need in the future to be assured on customer experience? That’s a key question from Kate Dodsworth today at #tpasconf23
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val alker retweeted
15 Mar 2023
How do Boards in #uksocialhousing know about what’s going on at customer level? Inspections will be asking for assurance that they are listening. @DodsworthKate #tpasconf23
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Good to hear Kate Dodsworth #Tpasconf23 ‘tenants have been trying to get things put right’ organisations need to find ways to really listen - and for it to make a difference to the service. Why is it so hard to get this right?
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val alker retweeted
8 Feb 2023
'Opt In' to our 'customer community' mailing list to be kept ‘in the know’ about our services and proposed improvements in your area. You will receive a monthly email update, invites to join our forums, community events and customer feedback surveys. onward.co.uk/get-involved/yo…
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val alker retweeted
16 Nov 2022
The rent cap will be set at 7%. All the comments so far have been about the problems this will cause to HAs. No one has yet mentioned the problems it will cause to tenants and leaseholders who are already struggling. That’s before the expected higher increase in service charges.
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val alker retweeted
26 Oct 2022
Queen street #Preston @prestoncouncil @Onward_Homes #LocalPolice working together to educate and support the community #CreatingPositiveSpaces
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Do you know about OLIO? It's a free app that lets you give away (or get) free food and household items so they don't go to waste. Pretty awesome! Use my referral link here to download the app share.olioex.com/referral/66…
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val alker retweeted
9 Aug 2022
💭Got an opinion about our services?
💥Want to make a difference to your neighbourhood?
🏘Why not sign up to the Onward Customer Engagement Community help make changes in your community!
It’s easy to join ➡ bit.ly/3PXDhSY
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val alker retweeted
26 Jul 2022
Look at that smile. Connecting our scrutiny board members by @MicrosoftTeams Ira says: “it’s magnificent” Well done @ValAlker (our scrutiny board lead) … excellent meeting. #CustomerEngagement #CustomerVoice @Onward_Homes
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val alker retweeted
6 Jul 2022
Culture shift has to be led by boards so they have the same focus on consumer issues as much as economic and governance @DodsworthKate
#TpasConf22
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val alker retweeted
6 Jul 2022
Day 2 of #DINsocial and this has to be my favourite social enterprise for how they are tackling food poverty and food waste @CommunityShops. Hosted by the irrepressible Gary Stott & Bronwen Rapley @Onward_Homes. I also learned a thing - commensality. Google it!
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val alker retweeted
9 Jun 2022
RTB. The Pilot showed it’s unworkable. The sector knows it’s unworkable. Let’s us all just get on with delivering on the regulatory and cultural change that will actually make a difference to people and ignore this stupid sideshow that’s just about distraction
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