Global leader in Actionable Intelligence® solutions with a focus on customer #engagement optimisation, #security intelligence, #fraud #risk #compliance #CX #AI
Joined January 2014
- Tweets 3,041
- Following 2,004
- Followers 618
- Likes 561
2,285 Photos and videos
23 Jan 2025
🚀 AI is revolutionising CX! On @cxotalk, Verint CEO Dan Bodner shares strategies for integrating AI into contact centres:
✅ Enhance CX & reduce costs
✅ AI-powered coaching for agents
✅ Automate call summaries for efficiency
✅ Augment, don’t replace, agents
5
2
1
252
22 Jan 2025
What does Agentic AI mean for the future of voice?🎙️
Joshua Feast, Verint's GM of AI Coaching, chats with host Rebecca Wettemann on:
➡️ Voice channel growth in 2025
➡️ Why old metrics fall short
➡️ The importance of real-time voice analysis
🎥Watch here: linkedin.com/events/thecrunc…
57
21 Jan 2025
Watch the replay! @CRM 2025 CX Megatrends to Watch webinar. Learn how AI, automation, and hybrid contact centres are transforming the industry & empowering businesses to do more with less. 📺 destinationcrm.com/Webinars/…
42
20 Jan 2025
Generative AI knowledge management = real results. By improving agent efficiency and cutting call durations, Verint’s Knowledge Automation Bot boosts agent capacity by 20%.
1
39
20 Jan 2025
Shorter, smarter content can reduce call times by up to 1 minute, creating extra capacity and better CX. 🔗 verint.com/blog/why-and-how-…
32
19 Jan 2025
🤝 Enhanced human connection is the key to #CX.
77% of customers prefer human agents supported by AI over chatbots. AI tools enhance empathy, efficiency, and real-time coaching—proving tech works best when paired with the human touch. Learn @CCPipeline 🔗 contactcenterpipeline.com/Ar…
40
15 Jan 2025
Research shows a clear link between agent satisfaction and the customer experience, yet inflexible schedules lead to burnout & turnover, costing companies millions.
1
35
15 Jan 2025
The solution? AI-powered tools that enable agent autonomy & real-time schedule adjustments, balancing work-life flexibility with consistent service quality. Win-win.
🔗theaiinnovator.com/how-ai-bo… @TheAIInnov
25
14 Jan 2025
Top 5 CX resolutions for 2025:
1️⃣ Immediate AI integration that drives outcomes
2️⃣ Open platforms for flexibility
3️⃣ Scalability to meet evolving demands
4️⃣ Speed to value
5️⃣ Customer-centric innovation
Prepare your organisation for the future of CX.
itwire.com/guest-articles/gu…
32
13 Jan 2025
Brands are done with AI hype and baseless claims. This year will see the demand for solutions that deliver real business outcomes in weeks, not years.
🔗 CX Trends for 2025—Striving for AI Outcomes Over AI Promises @TECtweets: technologyevaluation.com/pub…
22
12 Jan 2025
AI is evolving to better understand emotions by analysing tone, energy & speech rate, going beyond just words. This shift enables more empathetic interactions, helping identify at-risk customers & fostering deeper connections, engagement, and loyalty.
cxtoday.com/crm/customer-exp…
20
9 Jan 2025
MASTERCLASS ON DEMAND! How generative #AI & virtual assistants are transforming contact centres.
1️⃣ Generative AI in #CX Ops
2️⃣ Insights for CIOs & Leaders
3️⃣ Guide to Conversational AI
🎥 Watch here: goto.webcasts.com/starthere.…
25
9 Jan 2025
𝟯 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝘁𝗼 𝘀𝗲𝗰𝘂𝗿𝗲 𝘆𝗼𝘂𝗿 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻 𝗶𝗻 𝟮𝟬𝟮𝟱 👇
1️⃣ Modular cloud adoption = efficiency
2️⃣ #AI-driven tools combat ransomware & phishing
3️⃣ Enhanced video analytics -> real-time insights
vmblog.com/archive/2024/12/2… @vmblog
1
22
8 Jan 2025
Verint’s bundled SaaS revenue surges, reflecting strong demand for AI business outcomes. Customers are prioritising AI initiatives over cloud conversion, driving adoption of hybrid cloud model & solidifying its leadership in AI-powered solutions.
🔗pymnts.com/artificial-intell…
16
7 Jan 2025
GenAI is transforming CX by enhancing, not replacing, human agents. Read how real-time summaries & sentiment analysis tools help agents save time, improve CX, & drive revenue—like @flyvolaris Airlines offsetting contact centre costs with AI. @cxdive
🔗customerexperiencedive.com/n…
1
2
59
5 Jan 2025
🧵 Agentic AI is designed to autonomously solve complex, multi-step problems in real-time. Acting on behalf of contact centre agents, it streamlines processes, enhances personalisation & significantly boosts operational efficiency—all without relying solely on predefined rules.
1
1
39
5 Jan 2025
2/ Agentic AI in action: A customer calls their airline to reschedule a flight. It identifies alternative flights, calculatess fees & updates the booking—while providing real-time guidance to the agent. The result? Faster resolutions, happier customers, and empowered agents ✈️
1
1
21
5 Jan 2025
3/ With agentic AI, contact centres can double agent capacity, reduce costs, and deliver exceptional customer experiences at scale. Discover how this innovation is transforming industries in weeks, not months or years: 🔗 verint.com/blog/what-is-agen…
1
1
25
18 Dec 2024
📢 .@News9Tweets interview w #VerintIndia’s MD Anil Chawla highlights how industries like banking, e-commerce, and healthcare are leveraging conversational AI to enhance engagement, streamline operations & deliver personalised, human-like interactions.
🔗news9live.com/technology/fea…
19