Did you know that newer mobile devices will use an eSIM in addition to, or instead of, removable SIM cards? 📲 Learn about SIM technology here: verizon.com/support/4g-sim-c…

Does screen time affect your child's behavior? 📲Check out our latest article and learn more: verizon.com/about/parenting/…

📲Found a hidden app on your kids phone? Take a moment to read our latest article before you take their device away. verizon.com/about/parenting/…

Parents, do you talk to your teens about viral social media challenges? Our latest article explores ways to discuss ever-evolving social media trends with your kids. 🤳 verizon.com/about/parenting/…

❓ Can't figure out why that battery on your device keeps draining? Our recent article highlights reasons why your device may be losing power so quickly. Check it out: verizon.com/about/news/feed/…

As winter storm Fern moves across the country, the Verizon network remains strong. Our teams and assets – satellite links, mobile cell sites and portable generators – are ready to deploy when required. For Verizon support information and store updates, click here: verizon.com/about/news/winte…

Winter storm Fern is on the way. Verizon is ready. We’re committed to keeping our customers, first responders, and communities connected when it matters most. Learn more about how Verizon is preparing and how you can too: verizon.com/about/news/veriz…

With Winter Storm Fern forecasted to bring snow, freezing rain, and ice across many parts of the country this weekend, our crews are already mobilizing to keep you connected. verizon.com/about/news/veriz…

Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief to those affected, we will give you a $20 account credit that can be easily redeemed by logging into the myVerizon app. You will receive a text message when the credit is available. On average, this covers multiple days of service. Business customers will be contacted directly about their credits. This credit isn’t meant to make up for what happened. No credit really can. But it’s a way of acknowledging your time and showing that this matters to us. If you’re still having trouble connecting, please restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network. We are sorry for what you experienced and will continue to work hard day and night to provide the outstanding network and service that you expect from Verizon.

The outage has been resolved. If customers are still having an issue, we encourage them to restart their devices to reconnect to the network. For those affected, we will provide account credits. Details will be shared directly with customers. We sincerely apologize for the disruption.

Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers. We will make this right - for any customer affected, we will provide account credits and share updates soon.