Welcome to the official Customer Service for Very.co.uk. We're here to help, Monday - Sunday 08:00-20:00 (closed on bank holidays)
Joined April 2012
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16 Mar 2019
That's no problem. Just package it up as best you can, it doesn't matter if it's not the original packaging. Make sure to include a returns slip - you can write one on a piece of paper: Name, address, account number, reason for return and the item details.
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16 Mar 2019
You'll also need to attach a returns label to the outside of the parcel. You can get this from 'My Account' on our website. You can then take the parcel to any click and collect or Royal mail store and make the return.
Thanks,
Innes
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21 Dec 2018
Hi Simon, I don't have any access to account information here; however, if you click the link below my team over on Livechat can look into this for you.
goo.gl/nVV7Bq 1/3
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21 Dec 2018
So that our Social Media chat team can see the details you've provided us with here and you don't have to repeat yourself, you can provide them with your reference SMC #193678 when clicking the link. 2/3
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1 Dec 2018
I've just forwarded the detail to our buyers team so they can try to find out for you Natalie. As soon as we have more information, we'll drop you a message to let you know. Thanks, Paige
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7 Dec 2018
Hi Natalie,
Thanks for waiting. We don't currently have plans to restock this item right now sadly. You can however click "Save for Later" so this will be added to your list to make it easier to keep an eye on our website. Thanks, Paige
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13 Nov 2018
Hi Abbey. So sorry for the delay. We still haven't had a response. I have chased this up for you - Joel
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28 Nov 2018
Hi Abbey, thanks for waiting! We're expecting this to be back in stock on December 20th. Thanks, Paige
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22 Nov 2018
I understand the frustration this causes to you, honestly Ollie. The delay wasn't something we expected & sadly have failed to communicate through to those effected as we weren't given a direct message from the supplier. I can assure you though that even though online (1/2)
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22 Nov 2018
Shows limited tracking since dispatch, the item is en-route to you and the delay is just something we as a business are having to take the hit for. Today, or tomorrow are as late as we're looking for deliveries and once received, get in touch & we can refund delivery. - Marcus
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16 Nov 2018
Hi Dean, I will look into this for you. As soon as I have an answer, I'll let you know. Thanks, Paige
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19 Nov 2018
Hi Dean, thanks for waiting. We don't currently have plans to restock this item sadly. You can keep an eye on our website though and this will be updated as soon as we have more stock. Thanks, Paige
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31 Oct 2018
Hi Matthew, I'll try to find out for you and let you know more as soon as I can. Thanks, Paige
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1 Nov 2018
Hi Matthew, thanks for waiting. We have both the new Mac Mini and the iPad online to pre order with delivery on 7/11 right now. Here's the links you need! Thanks, Paige
MacBook: goo.gl/rtxnbh
iPad: goo.gl/JwVXMF
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19 Oct 2018
Hi Nicole, I'm really sorry no responce as of yet. Please keep an eye out on our website if we do hear anything we will be in touch. -Rocsi
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1 Nov 2018
Hi Nicole, thanks for waiting. I can confirm that we don't stock this dress yet. We're currently expecting it to arrive around the first week of November, but the exact date hasn't been confirmed so may change. Please keep an eye on our website. Thanks, Paige
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22 Oct 2018
Hi!
My apologies for the time it's taken. This has been raised and referred to our Buyers Team for confirmation. Once we have a response we'll be in contact.
Thanks,
Steve.
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24 Oct 2018
Hi there, thanks for waiting. I can confirm the XF70 TV’s are not Bluetooth enabled and our website will be updated to reflect this as soon as possible. Thanks, Paige
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23 Oct 2018
Hi Jamie, I'll find out for you and let you know as soon as I can. Thanks, Paige
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23 Oct 2018
Hi Jamie, thanks for waiting. I can confirm the game would be expected to arrive with you on the day of release. Any pre-order incentive code should also arrive around 1 day in advance too. Thanks, Paige
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22 Oct 2018
Hi Michael,
I have raised this with another department, please allow up to 48 hours for us to hear a response in regards to your question. I will pop you a message once we have a response.
Antoinette
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23 Oct 2018
Hi Michael, thanks for waiting. Here are the dimensions requested of the shelves, which can be removed and adjusted. Thanks, Paige
Width: 497mm
Height: 242mm
Depth: 424mm
22 Oct 2018
It can take up to 14 working days for us to receive the cheque. Please ensure that the payment is met before the payment due date to avoid any late payment fees. -Rocsi 3/3
19 Oct 2018
Hi Andy, thanks for waiting. We're still looking into releasing the FUT points for PS4! Due to ongoing product tests and communications with the supplier, we will not be launching the product this year. Thanks, Paige
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8 Oct 2018
Hi Luke, I'll find out for you and we'll let you know as soon as we can. Thanks, Paige
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8 Oct 2018
Hi Luke. Thanks for waiting. We should be getting new stock in from the 27th October. Please keep an eye on our website around this date. Thanks, Paige
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7 Sep 2018
Morning all! We're here until 8pm so send your queries our way!
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7 Sep 2018
Sloths sleep for 15 hours a day but we're going to have to make do with 12! See you tomorrow from 8am.
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3 Sep 2018
How has your commute been? We beat the rush, but if you're stuck in traffic, we're here to chat and pass the time. Just don't Text and Drive. And there's no need to hurry, we're here until 8pm.
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2 Sep 2018
Goodnight everyone. Its back to the normal work week tomorrow. See you then, 8am.
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2 Sep 2018
Sit back and relax. It's a Sunday. Let us know if you have a question. We're here to make sure you have everything you need. 8pm is when we go, but we'll be back here same time tomorrow.
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