Joined May 2009
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We’re excited to announce that @LivePerson, a global leader in Conversational AI, has acquired @VoiceBase! Together we will take our mission of helping people make better decisions from voice data to the next level.
Learn more: bit.ly/3pJ1K4m
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VoiceBase Inc., A LivePerson (LPSN) Company retweeted
16 Jan 2022
Hey #Developers make sure to read @Grokify's article "DLP for Developers Overview— @amazon Macie, @Google DLP API and VoiceBase" to learn more about this 😁!!! #APIs #DataLoss #DataLossprevention #AWS #Security #Infosec
medium.com/ringcentral-devel…
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VoiceBase featured in "72 Top San Francisco Business Intelligence Companies and Startups of 2021" via Best Startups for innovation in the #BusinessIntellgience space. Read More:
bit.ly/3A6aPqJ
#BITools #BigData #SpeechAnalytics #SentimentAnalytics
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Measuring and analyzing the voice of the customer is a crucial function to maintain a strategic advantage in today’s competitive market. Learn how to measure and manage #VOC data for business insights.
Read our full guide:
bit.ly/3eTBcGv
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Learn how leading brands are leveraging #SpeechAnalytics technology to grow their business: bit.ly/3uvxZTz
#CX #AI #CallCenter
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How to stay on top of the latest customer feedback, pain points, trends, and keywords:
bit.ly/3bEPZ7v
#CX #VOC #CustomerIntelligence #NLP #ASR #SpeechToText
Love to see #data rockstars doing great things together!
Tips for engaging remote #CallCenter agents: Gamification, collaboration tools, and informed coaching. Read more here:
bit.ly/3m6pCcC
#ContactCenter #WFM #analytics
"What's in your calls today will show up in your financial statements tomorrow." -Jay Blazensky, CRO @VoiceBase, on the importance of voice of the customer analytics for transformational insights.
#VOC #VoiceOfTheCustomer
bit.ly/3b8hCFK
Scrubbing sensitive data like payment details for contact center audio files and transcripts paves the way for digital transformation and insights across the enterprise.
bit.ly/3b8hCFK
#CustomerIntelligence #VoiceAnalytics
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A Fortune 500 telecommunications provider needed a solution to accurately redact sensitive PCI data for their contact center. Learn how they did it: bit.ly/3b8hCFK
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Learn how automating the redaction of payment info and other data helps call centers stay compliant while delivering quality customer service: bit.ly/3b8hCFK
#PCI #Compliance #ContactCenter
Press Release: Learn how Voicebase provides the foundation to transformational analytics through automated PCI / PII redaction within the call center.
Read more here: bit.ly/3b8hCFK
#callcenter #PCI #compliance #digitaltransformation #analytics #pressrelease
#AI, Agent experience, voice analytics, cloud, and more trends every business should know to stay competitive with their call centers. Read more: bit.ly/3bQuvFf
#ContactCenter #CcaaS #BPO #CustomerAnalytics
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Improving #BPO sales efficiency - how @avantivesol took a unique approach: bit.ly/3qnQdVC
#contactcenter #marketinginsights
Why fraudsters ❤️ call centers and what you can do about your over the phone payment security: bit.ly/2LKTI9i
#contactcenter #PCI #callcenter #analytics
Case Study: How Delta Dental of Washington Improved #CX and lowered #contactcenter costs with conversational analytics: bit.ly/3t8OcOD
#callcenter #VOC #customerinsights
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30 Jan 2021
What are the Top 10 Voice AI Startups To Watch in 2021?
bit.ly/3iWMP0S
#Top10 #VoiceAI #Startups #ArtificialIntelligence #SpeechRecognition
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"In the modern world, one of the many uses of paralinguistics is deriving meaning from voice data."
bit.ly/375QbdB
#paralinguistics #dataanalytics #speechanalytics #AI #contactcentertech
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