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Wink Smart Home Support @WinkSupport
Joined April 2016
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Wink Hub connectivity issues have been resolved. Systems should reconnect to solid blue. Please start with power off/on if your system has not connected today. Devices that do not reconnect automatically may need the Wi-Fi settings updated in the app. Thank you for your patience.
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Please note there is a communication issue that may be affecting the Hub connection for users. Wink Hub 2 units may show a breathing blue LED pattern, and Wink Hub 1 units may be flashing amber. We are in the process of resolving the connecivity.
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Some control may still be functioning in the app depending on the device type/status. Unfortunately, we do not have an estimated time frame for this issue to be resolved. Please do not remove your Hub from your account or factory reset it. Powering off/on may help once resolved.
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We hope you are enjoying the convenience of Wink. We've always been driven to provide a meaningful and easy-to-use service. This has become increasingly challenging as we absorbed the rising costs of hosting services and the added expense of some 3rd party integrations.
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The impact we hope to have is great. We’re always trying to keep your costs low. In order to keep you covered with convenient and meaningful features, we need to update the price of the Wink subscription to $5.99. The new pricing for subscribers is effective starting on 2/15/24.
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We look forward to expanding on our value through your continued support. Thank you sincerely for being a member of the Wink smart home community. Manage your account online: subscription.wink.com Contact Support: wink.com/help/contact
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Please be aware of the alert posted on status.winkapp.com. It is not advised to log out or uninstall the app if you are experiencing issues with devices. If you need help, send a Direct Message to start a support ticket, or use the form at wink.com/help/contact
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We have updated the alert on status.winkapp.com to Resolved. Users can troubleshoot the app or connected devices, if needed. Please send us a DM or use the online form wink.com/help/contact/ to create a support ticket. Thank you for your patience.
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We are currently investigating Hub connectivity issues. An alert was added to status.winkapp.com. Please hold troubleshooting the connections or trying to add/remove devices until it's marked as resolved. If you need assistance, use wink.com/help/contact to create a ticket
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The alert on status.winkapp.com has been marked as Resolved. For troubleshooting assistance, please send a DM or use the online Contact Form (wink.com/help/contact/).
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The recent alert on status.winkapp.com has been updated to Monitoring. A fix has been implemented and we are monitoring the results.
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Updated alert from status.winkapp.com. We are currently investigating an issue with accessing and controlling Wink-connected devices. For assistance, please send a DM or use the Contact form online at wink.com/help/contact/.
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The Wink Core API status alert on status.winkapp.com was resolved today. Websites, services, and the app are online. For help, please first use these links subscription.wink.com/login status.winkapp.com/ wink.com/help/faq/#which-dev… wink.com/help/products/ wink.com/help/contact/
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The connectivity issue is actively being worked on. Users may notice that access has been restored to some websites and services, but the issue has not been fully resolved. Users should not expect all websites and services to fully function at this time. Hubs may be reconnecting.
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We unfortunately don't have an ETA. It's being worked on & we'll reply to all tickets when we have an update. These resources can help after we're operational. subscription.wink.com/login status.winkapp.com/ wink.com/help/faq/#which-dev… wink.com/help/products/ wink.com/help/contact/
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We sincerely apologize for the ongoing issues. Our teams are continuing to work on implementing a solution. Please wait for the status alert to be fully resolved before troubleshooting, changing settings, or resetting passwords. Users can also use the available online resources:
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blog.wink.com/ subscription.wink.com/login status.winkapp.com/ wink.com/help/faq/#which-dev… wink.com/help/products/ wink.com/help/contact/
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An update on the connectivity issue has been posted on status.winkapp.com. The issue has been identified and a fix is being implemented. Please do not sign out of the app or troubleshoot Hubs and devices at this time. Users can open a ticket online at wink.com/help/contact/
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Status.winkapp.com is updated for the current issue. The status is marked as Investigating. We're currently investigating issues with logging into/controlling devices within the Wink App, as well as voice commands failing. Please submit tickets at wink.com/help/contact/
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Status Alert Update: From status.winkapp.com. The Philips Hue control issue has been resolved. If needed, try to relink the accounts using " Add to Wink" and log into the Hue account again. Please send a DM or use the Contact Form for assistance - wink.com/help/contact/
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