Most brands undervalue CTV.
Not because it doesn’t work — but because they’re looking for its results in the wrong place.
A leading personal care brand tested Universal Ads across their omnichannel business (DTC, Amazon, retail, TikTok Shop).
What they found:
• 7.0× iROAS across the business
• 7.0% incremental lift
• 44% of orders from new customers
• 95% of incremental orders happened outside Shopify
That last one changes everything.
If they had looked at DTC alone, they would have missed nearly all of CTV’s impact.
→ Amazon captured the majority of conversions
→ Retail and TikTok Shop picked up the rest
→ Shopify told only a fraction of the story
Once halo was included:
• iROAS was 4.8× higher than DTC-only reporting
• CPA dropped by ~95%
Same campaigns. Completely different conclusion.
With awareness channels like CTV, the right question isn't:
“Is it working on Shopify?”
It’s:
“What is it driving across the entire business?”