Almost 200 households in Lilydale now have the option to move from septic tanks to a reticulated sewerage network, following the completion of works by @YVWaterpumpindustry.com.au/lilydale…
Find out how to report a leaking or burst pipe this winter. 💧
📍 First, find out if it has been reported
👉 yvw.com.au/faults
📸 If not, send us a photo using the Snap Send Solve app
👉 snapsendsolve.com
📞 Or call us 24/7 on 13 27 62
ALT Graphic containing text that says "Spotted a leak or burst? Report any issue with ease at yvw.com.au/faults or call us 24/7 on 13 27 62"
Our Customer Care team is taking a well-deserved break over Easter, but we’ll be back to take your calls on Tuesday 22 April. You can still manage your bills online anytime, and our faults and emergency line is open 24/7.
ALT Image depicting two stylized Easter eggs with a notice about Customer Care Easter hours, stating it is closed from Friday 18 to Monday 21 April. Emergency contact details provided.
We're here 24/7.
Spotted a leak or a burst?
📍 Find out if it has been reported already
👉 faults.yvw.com.au?utm_campai…
📸 If not, send us a photo with Snap Send Solve
👉 snapsendsolve.com
📞 or call our 24/7 emergency and faults line
👉 13 27 62
ALT Logo of a telephone handset with text stating 'Our emergency faults line is available 24/7. Call 13 27 62' on a blue background.
The festive season is here! 🎄
Customer Care:
23 Dec – 3 Jan: available 9 am – 5 pm on 1300 304 688
Closed on the public holidays of 25 & 26 Dec and 1 Jan
Faults and emergencies:
Call 24/7 on 13 27 62
Our Mitcham office:
Closed 23 Dec - 3 Jan
Re-opening on 6 Jan
ALT Promotional image detailing holiday hours for Customer Service. Available 9 am to 5 pm, closed on 24th December and public holidays, with emergency services operational 24/7. The image features botanical elements and a festive design.
Today is set to be a scorcher! ☀️🥵
Look after yourself and check in with others who are most at risk today — your neighbour living alone, the elderly, and people with a medical condition.
Stay hydrated, drink fluids, and plan ahead.
Find out more: betterhealth.vic.gov.au/extr…
Do you live in a bushfire prone area? It’s important to be prepared and understand the fire restrictions in your area.
Check your area’s fire danger period and stay updated on local conditions on the CFA website cfa.vic.gov.au/warnings-rest…
Be prepared & stay safe this fire season.
ALT Promotional image encouraging preparation for bushfire season, featuring hands clearing dried leaves from a gutter, with text 'Prepare for bushfire season - Now's the time to get ready' overlaid on a graphic design of blue sky and a green circle.
Registering your concession card is easy and could save you up to 50% on water use charges.
Our flexible payment plans, bill extensions and concession discounts are here to help you manage your bills.
Learn how: yvw.com.au/help-advice/water…
ALT Advertisement featuring a Yarra Valley Water customer named Priya, smiling in a yellow top, with a quote about saving on water bills due to an easy health care registration.
On this Remembrance Day, we pause to remember those who paid the ultimate sacrifice and pay homage to all those who have served.
We will never forget.
#RemembranceDay#LestWeForget#WeWillRememberThem
ALT A vibrant red poppy with two buds against a white background, with text reading "Lest we forget Remembrance Day.
More than 1,400 schools across Victoria have saved over 10 billion litres of water and $35.9 million by keeping an eye on water use and fixing leaks right away.
Schools, join the Schools Water Efficiency Program (SWEP):
👉 myswep.com.au@DEECA_Vic
ALT Infographic stating 'Stuck loos can waste 1,000 liters of water per day.' Promotes water conservation with the Schools Water Efficiency Program (SWEP) logo displayed.
Our Customer Care team won’t be available on the Melbourne Cup public holiday, but we’ll be back to take your calls on Wednesday, 6 November.
You can still manage your bills online anytime, and our faults and emergency line is open 24/7 on 13 27 62.
Customers with eligible concession cards can save up to 50%. If you're experiencing financial hardship, you can also apply for a Utility Relief Grant of up to $650 off your water bills, or switch to smaller more regular payments.
Register online: yvw.com.au/concessions?utm_c…
ALT Promotional poster by Yarra Valley Water featuring a person with short gray hair smiling, dressed in a green shirt with arms folded. The poster includes text that reads "Register your concession", "Save up to 50% on your water charges. Call 1300 441 248" and "Health Care, Pension or DVA health card holders." The background is light blue with the Yarra Valley Water logo at the top.
Our Customer Care team will be closed for the King’s Birthday public holiday and will reopen on Tuesday 11 June.
Our faults and emergency line remains open to take your calls 24/7 on 13 27 62
ALT Blue graphic featuring a white outline of headphones symbolising customer care. Text reads "Customer Care public holiday, Closed Monday 10 June. Faults and emergencies available 24/7 on 13 27 62.
With the help of new digital water monitoring devices we're helping businesses to #savewater by finding and fixing leaks earlier. 🔍💧📈
We've partnered with #CityOfWhittlesea to install 10 data loggers at council facilities.
Learn more: yvw.com.au/news-room/support…
ALT Water meter outside Mill Park Leisure centre with data loggers attached.
We've has assessed the full life cycle impact of 10 infrastructure projects to target carbon emissions reductions and increase the use of recycled materials. ♻️🏗️
👉 yvw.com.au/news-room/yarra-v…
Autumn is well and truly here, but the impact of dry weather over the past few months is still with us.
In drier conditions, clay soil can move causing pipes to burst and leak. Our teams continue to work non-stop to fix these faults – tackling the biggest leaks first.
ALT Graphic demonstrating the difference in reports from Summer vs Winter.
We’re in @HumeCityCouncil to help you with your water bills. Come and have a chat with us 💬
15 May, 10am-2pm
Homestead Community and Learning Centre
5 June, 10am-2pm
Broadmeadows Hume Libraries
Interpreters will be available.
Full details: hume.vic.gov.au/Residents/En…
ALT Graphic containing a photo of a Yarra Valley Water bill. Graphic also contains text that says "Get help with your water bills. Have a chat with us."
"They shall grow not old,
As we that are left grow old;
Age shall not weary them,
Nor the years condemn.
At the going down of the sun
And in the morning
We will remember them."
#LestWeForget#AnzacDay#WeWillRememberThem#25April
Our Customer Care team will be closed for ANZAC Day and will reopen on Friday 26 April.
Our faults and emergency line remains open to take your calls 24/7 on 13 27 62
ALT Graphic containing illustration of poppy. Graphic contains text that says 'Customer Care ANZAC day hours: Closed Thursday 25 April. 24/7 faults and emergencies call 13 27 62
Is your home connected to recycled water and plumbing works have been carried out recently, you may wish to check to ensure that the drinking water is not connected to the recycled water supply.
Take a look at the easy test 👉 yvw.com.au/recycledwater?utm…