@_jfindlay profile picture
John Findlay @_jfindlay

CEO of @Launchfire and @LemonadeLXP. Using Empathy to help FIs drive #digitaladoption, #digitalfluency, #digitaltransformation

Joined June 2014
  • Tweets 55
  • Following 144
  • Followers 62
1 Photos and videos
Check out my latest article: How AI Can Make Bank Operations Even Easier linkedin.com/pulse/how-ai-ca… via @LinkedIn

How AI Can Make Bank Operations Even Easier

If you’re an operations leader at a financial institution, you have the best job. Ever expanding budgets, no pressures to ‘be more efficient’, and no need to concern yourself with banal stuff like...

linkedin.com
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John Findlay retweeted
PROVOKE.FM Media
@provokecast
27 Dec 2022
How can banks boost digital adoption? 🗣️ bit.ly/3CUc2Vv @GregPalmer47 hosts @_jfindlay of @LemonadeLXP in this @Finovate episode to discuss using intelligent front-line training as a tactic.
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John Findlay retweeted
Independent Community Bankers of America
@ICBA
16 Sep 2022
ICBA and @VentureCenter celebrate this year’s @Finovate Fall 2022 Best of Show winners, @LemonadeLXP and #Quilo, both of which were members of the 2022 ICBA ThinkTECH Accelerator cohort. #ICBAThinkTECH #innovation 🏆 hubs.li/Q01mw9z20

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Sam Kilmer from #CornerstoneAdvisors sharing greats insights to help #fintechs pitch and sell more effectively!
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John Findlay retweeted
Charles E. Potts
@charlesepotts
12 Sep 2022
Great job @_jfindlay @LemonadeLXP 👏🏼👏🏼👏🏼 @icba #ThinkTECH #finovate #innovation #fintech #communitybanks
Sam Kilmer@SamKilmer
12 Sep 2022
Nice! @_jfindlay from @LemonadeLXP showed-and-telled his way thru gamified training at 5 clients by name (2 bank, 2 CU, 1 fintech) in 7 minutes @Finovate . Demo best practice: TELL the examples WHILE SHOWING how they do it! 💥
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Maximize Return on Bank Tech Investments By Adding a Human Touch thefinancialbrand.com/news/c…

Maximize Return on Bank Tech Investments By Adding a Human Touch

With all the focus on technology during a tech conversion or rollout, it's easy to forget to support and train frontline staff and customers.

thefinancialbrand.com
John Findlay retweeted
LemonadeLXP@LemonadeLXP
31 Aug 2021
Traditional learning management systems don't have the modern tooling needed to drive digital fluency that powers transformation. bit.ly/3sPHBcg #DigitalAdoption
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John Findlay retweeted
LemonadeLXP@LemonadeLXP
1 Sep 2021
So your fintech’s finally ready to launch. What’s your plan for driving adoption and fluency? bit.ly/3zlEonq #Webinar #FintechAdoption
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Most common #digitaltransformation mistakes: lnkd.in/d_ts7tP

LinkedIn

This link will take you to a page that’s not on LinkedIn

lnkd.in
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John Findlay retweeted
LemonadeLXP@LemonadeLXP
27 Aug 2021
Learn the three barriers to digital transformation success in our post here: bit.ly/3mbNsHN #DigitalTransformation
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We're pretty existed to be helping Visions Credit Union drive digital adoption: bit.ly/3zn7Hpx
John Findlay retweeted
LemonadeLXP@LemonadeLXP
23 Aug 2021
Did you catch our @TrainingIndustr Leader Talk? View the recording on demand to see our CEO, John Findlay cover how we support the learner experience, and drive sustained behavior change and performance outcomes. Access the recording here: bit.ly/2Qtjml8 #remotetraining
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Pretty excited to be speaking at the Digital Banking Summit next week. Snag a spot here: bit.ly/35IkKof
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I joined the @dgisocial #podcast with @jrwlay to discuss digital transformation and how companies can embrace the change. Listen to the full episode here: bit.ly/3vqKvE7

Digital Training for Employees: Bringing Focus to the Customer Experience (With John Findlay)

Key points discussed in this podcast: Educating internal teams to improve the customer experience and the dos and don’ts of employee training

digitalgrowth.com
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"For every customer that comes in and reaches an untrained frontline staff. That's a missed conversion opportunity." via John Findlay of @LemonadeLXP on the @dgisocial #podcast
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John Findlay retweeted
LemonadeLXP@LemonadeLXP
12 Aug 2020
"To be honest, classroom training didn’t work pre-COVID either." Read more here: bit.ly/2PpFIAh #distancelearning #remotelearning
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John Findlay retweeted
LemonadeLXP@LemonadeLXP
26 May 2020
Are you ready for the sudden influx of new fintech users? bit.ly/33CPS6L #fintech #digitaladoption
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3 Ways Financial Institutions Can Help Customers/Members Migrate to Digital Channels linkedin.com/pulse/3-ways-fi…

3 Ways Financial Institutions Can Help Customers/Members Migrate to Digital Channels

This morning I read an SRM report in which 82% of financial institutions rated their digital channels as “vital” to operations as the COVID-19 crisis deepens. Makes sense, really.

linkedin.com
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Check out my latest article: 3 Ways Financial Institutions Can Help Customers/Members Migrate to Digital Channels linkedin.com/pulse/3-ways-fi… via @LinkedIn

3 Ways Financial Institutions Can Help Customers/Members Migrate to Digital Channels

This morning I read an SRM report in which 82% of financial institutions rated their digital channels as “vital” to operations as the COVID-19 crisis deepens. Makes sense, really.

linkedin.com
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John Findlay retweeted
Greg Palmer@GregPalmer47
7 Jan 2020
One of the biggest challenges #fintech innovators face is getting buy-in from their colleagues. Find out how @Lemonade_by_LF is tackling that in my latest #FinovatePodcast discussion with Romeo Maione: bit.ly/35qsiJO @Finovate #training #marketing #finance #banking
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