Ask questions, make waves, challenge the status quo, dare to know.
Joined July 2012
- Tweets 34
- Following 16
- Followers 252
- Likes 0
Photos and videos
Ask Afrika retweeted
8 Nov 2012
A nice infographic from the folks at @cintgroup -How do surveys impact consumers & brands? bit.ly/QqtHIM. Match your #MRX thoughts?
10
3
10 Oct 2012
@askafrika #Orange Index 2012 technical report available at goo.gl/Nd0aK. Scientific methodology, large sample with random sampling.
1
1
10 Oct 2012
Get your copy of the @askafrika #Orange Index results and customer satisfaction trends in @citypressonline and @rapportsa this Sunday 12 Oct
1
1
9 Oct 2012
#Orange Index: No human connection, no fairness, no CSR are main social contract drivers to turn a dissatisfied customer into a satisfied 1
1
9 Oct 2012
#Orange Index: Responsiveness, complaints resolution and empathy are main traditional drivers to turn a dissatisfied customer into satisfied
1
1
9 Oct 2012
#Orange Index, Social contracting is as important as the traditional drivers of customer satisfaction and loyalty
1
9 Oct 2012
#Orange Index Citizens demand services from business that government can't deliver. This puts additional pressure on business to deliver
1
9 Oct 2012
#Orange Index 2012, dissatisfaction up due to inconsistent service delivery and changing consumer needs
1
9 Oct 2012
Marco Vazzalo from Woolworths: to continue listening to their customers. Not just about price. Employ the right people
1
9 Oct 2012
Sara Lubbe has the mic at OI 2012. Data is more complex than voice. Simplification is key. Vodacom want to put internet in the hands of all.
1
9 Oct 2012
Carnival City wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the casino category.
1
9 Oct 2012
GloCell wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the independent cellular providers category.
1
9 Oct 2012
Barnetts wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the furniture retail category.
1
9 Oct 2012
HiFI Corp wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the electronics and white goods category.
2
9 Oct 2012
SAA wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the airline category.
1
9 Oct 2012
Sanlam wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the short term insurance category.
2
1
9 Oct 2012
BP wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the petrochemical category.
2
9 Oct 2012
Medihelp wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the medical aid category.
6
9 Oct 2012
MTN wins the Ask Afrika Orange Index 2012 customer satisfaction benchmark in the telecommunications category.