Three months ago, a Director of Operations gave notice at a mid-size manufacturing company.
23 years with the company. Knew every system, every workaround, every critical vendor relationship.
They gave him a Word doc to fill out. He got through page 2 of 47.
Fast forward to last week.
Their production line went down. The new Director couldn't figure it out. The vendor said it would take days to diagnose.
That knowledge walked out the door in June.
This isn't a rare story. It's every story.
$31.5 billion in lost productivity every year because we're still using 1990s knowledge transfer methods.
Meanwhile, the technology exists to capture, preserve, and transfer institutional knowledge at scale.
95% retention rate. $500/year. Available today.
The question isn't "can we afford it?"
It's "can we afford not to?"