Today, we're launching the Atomicwork AI Workforce, and we believe this is one of the most significant shifts in how enterprises get work done. For the past decade, organisations have been building AI into their workflows. But the unit of operation that enterprises are actually built on has never been a task or a workflow. It's always been a person. Someone who owns a role, shows up with context, asks for help when they need it, and gets better over time. Every dimension your organisation already uses to manage people applies to the Atomicwork AI Workforce. Identity, job role, access, budget, performance. An AI coworker has a name, a defined scope, a human manager, and the tools to see work through from start to finish. The operating model is the same one your organisation has run on for decades. What's changed is that the technology to make this real has finally arrived, and for the first time, all the pieces are ready at the same time and they compose. We're not asking teams to rethink how they work. We're giving them a workforce that works the way they already do. Read more about what this means for your organisation Welcome to the #AtomicworkForce! @amnigos @kirandarisi @parsurv @AparnaChugh @rwmesh @leningali

What does it actually mean to hire an AI coworker? You give them a job description, a team, a manager, the systems they need, a budget, and a way to be evaluated. The same thing you would do for any person joining your team. The artifact changes, but the structure doesn't. Our Head of Product @AparnaChugh writes about this and what the AI Workforce is, who the team is, and why managing them looks exactly like managing the humans they sit next to. Read the blog 🔗 atomicwork.com/blog/ai-workf… Welcome to #AtomicworkForce!

Systems used to manage people now apply to the AI workforce: identity, role, access, budget, performance. Each AI coworker has a name, a mandate, a manager, and the tools to carry work from request to resolution. The existing workforce model, extended to AI. @atomicworkhq 👀 cc @khoslaventures

What's happening at @atomicworkhq 👀

Delighted to see Gartner releasing ITSM platform migration guide for existing ServiceNow customers. Read more - lnkd.in/gKuArAiK Why this matters? Because the category is changing. @ServiceNow gave IT teams workflows. @atomicworkhq gives IT teams an AI workforce.

Story time: 1. What friendly VC's and close allies told me about building for IT teams. 2. Why I walked from more funding & acquisition offer$ 3. How ITSM will change for the next era beyond what incumbents like Workday and Salesforce are proposing. linkedin.com/pulse/itsm-hot-…

Atom habla tu idioma. 🌍 In this demo, Atom just... heard Spanish and responded in Spanish! 28 languages, including Spanish, French, Hindi, Arabic, Japanese, and more. Global teams finally get support that meets them where they are. Watch the demo. 👇

Here's a question worth sitting with: how much of your IT team's day is spent on work that shouldn't need them at all? We went deep on this and mapped 25 AI agent use cases across the enterprise. For IT: password resets, access provisioning, incident triage, software deployment, asset management, knowledge base upkeep. For HR: onboarding/offboarding playbooks, leave requests, policy retrieval — all handled conversationally, in Slack or Teams. For Finance & Sales: expense approvals, payroll queries, CRM updates, call scheduling. What's interesting isn't any single use case but the pattern: AI agents that don't just surface information, but take action across systems and get better over time. Read the top 25 AI agent use cases for enterprises in 2026 🔗 atomicwork.com/blog/ai-agent…

Plain language in - production workflow out! The automation ceiling was always about who could use it and never about the software. HR coordinators, IT admins, ops teams, they've always known exactly what needed to happen. They just couldn't build it themselves. That gap is closing... Watch Atom turn a plain-language description into a live sentiment detection workflow.

With all the talk about AI EVERYWHERE, are we all talking about the same thing? Chatbot. AI assistant. Copilot. AI agent. These four get used interchangeably every day, and that's exactly what leads to bad buying decisions! The distinction is actually simple: it all comes down to autonomy and the ability to handle complex, multi-step workflows. → Chatbots follow scripts → AI assistants understand context → Copilots support human decision-making → AI agents act autonomously We broke down all four in a single comparison table, so you don't have to guess which one your IT team actually needs. Read here 🔗 atomicwork.com/blog/virtual-…

We're live at The Service Desk & IT Support Show (SITS) in London 🏴󠁧󠁢󠁥󠁮󠁧󠁿 If you're at the event, swing by our Booth #241 and meet our team - Vijay Rayapati Aparna Chugh Lenin Gali Santhosh Kumar N! @amnigos and @AparnaChugh will also be leading the session: From AI agents to AI coworkers: How IT will run the AI workforce SITS Theatre 1 at 3:00 PM GMT. If you're at SITS and thinking about where intelligent IT is headed, this is the session to be at. See you there!

We're proud to be featured in The India AI Edge — a landmark report by @z47_vc and @OpenAI on how India's top companies are adopting AI. When @amnigos , our CEO, was asked about Atomicwork's AI journey, his answer was about people. From day one, we built Atomicwork to be AI-native and that meant hiring for AI fluency before anything else. Today, over 90% of our code is AI-generated, and teams across product, support, and operations have fundamentally reimagined how they work. Vijay's take for Indian enterprises navigating AI transformation: "Start with who you hire and how you skill existing teams — not just what you deploy." If you're thinking about what real AI adoption looks like inside a company, this report is worth your time. Download here🔗z47.com/how-india-uses-ai#do…

What happens when an employee's headphones stop working on their MacBook Pro? 👀 With Atomicwork's Universal AI Agent, the answer is simple: they just ask Atom. Atom is always available (in the browser, on Slack, on Teams) using Chat, Voice, and Vision AI to see what's on the employee's screen and guide them through a fix in real time without disruption to the workday. In this use case video, Ramesh Ganapathy does exactly that and has his audio sorted before it becomes a problem! This is what frictionless IT support looks like at scale. Here are the many use cases our employees have used Atom for 🔗 atomicwork.com/universal-age…

#74: #AIRadarDaily — @atomicworkhq For most of us, asking for help at work is a quietly frustrating experience. When your software access breaks or you need an HR document, you are forced to stop what you are doing, log into a clunky internal portal, and submit a ticket. Then, you wait in the dark. On the other side, brilliant IT and HR teams are drowning in a sea of repetitive queries, turning highly skilled professionals into stressed-out ticket routers. It is an exhausting cycle that drains the momentum from everyone involved. Atomicwork is stepping in to fundamentally rethink this entire experience. Founded by industry veterans @amnigos (Vijay Rayapati), Kiran Darisi, and Parsuram Vijayasankar, Atomicwork is an intelligent, AI-powered service management platform that completely automates enterprise support right where employees already work. The core of Atomicwork is a deeply sophisticated ""agentic"" architecture. They have built a coordinated team of specialized AI agents — an IT specialist, an HR operations agent, a security provisioner — all orchestrated by a universal conversational layer right inside Slack or Microsoft Teams. When an employee asks for software access, the AI instantly understands the context, checks company policy, runs the approval workflow, and provisions the software in seconds, all without generating a single manual ticket. What makes Atomicwork so special is its profound empathy for both the employee and the builder. It completely removes the bureaucratic friction of asking for help. For the IT and HR teams, it acts as an intelligent shield, deflecting the daily noise and giving them thousands of hours back to focus on building better systems instead of resetting passwords. It replaces the heavy, operational headache with quiet efficiency and speed. The market? Forward-thinking CIOs and global enterprises who realize that a great employee experience isn't a luxury — it is the absolute foundation of a fast, resilient business. Vijay, Kiran, Parsuram, and their team are true change agents. After spending years building world-class tools at places like Nutanix and Freshworks, they chose to tackle one of the most stubborn, deeply human pains in the corporate world: how we treat people when they need help. Watching these homegrown founders build a platform that restores time and dignity to the daily grind of work is exactly what it means to build for the larger, unfinished agenda. Let's celebrate the builders. w/ Jay Ingle & Dikshant Joshi #FutureOfWork #ProductNation

One of our favorite details from the Nova release is the just-in-time access. ⏰ Time-bound access with automatic expiry, employee-facing extension requests, and a full audit trail from the moment access is approved to the moment it's gone. It's the kind of thing that looks small on a changelog and massive in a security review. This is one piece of a much bigger release — intelligence, control, and experience upgrades that move Atomicwork from a platform you use to a platform that works for you. See everything that shipped 🔗 atomicwork.com/blog/nova-rel…

Love our new @atomicworkhq app experience on Microsoft Teams 💜🔥

Your IT team didn't sign up to reset passwords all day. Your HR team didn't sign up to answer "what's my leave balance?" for the 50th time. Yet here we are... We put together 25 enterprise AI agent use cases — organized by function so you can see exactly where automation can give your team their time back! The best part is that most of these aren't futuristic. They're running in real orgs right now. Here are the many AI agent use cases for enterprises in 2026 🔗 atomicwork.com/blog/ai-agent…

Most people think access provisioning is a solved problem. Submit a request, run a workflow, and grant access. We thought so too...until we built it! In our Building Atomicwork roundtable, the team behind Agentic IGA got real about what actually broke. A few things stood out: 30–40% of IT requests are access-related. Not because organizations lack governance, but because access sits at the intersection of identity, policy, and real work and that intersection is messy. As Anish P R our Founding Engineer put it: "The data itself is fragmented in multiple places — different IDPs, different apps, and sometimes apps that aren't even part of the IDP and still need to be manually provisioned." Our first implementation technically worked. But as the team reflected on it, something felt off — it wasn't a two-way conversation. Users often don't know exactly what they need. The system was executing, not reasoning. That's when we made the architectural shift: from workflows to a specialized Identity Governance agent that could hold context, evaluate policy, ask clarifying questions, and govern the decision — not just execute it. Governance that happens in the moment, not after the audit. We wrote up the full story behind the build - the tradeoffs, the wrong turns, and what finally clicked. Worth a read if access provisioning is on your radar🔗 atomicwork.com/blog/building…

We started the Agentic ITSM Masterclass because the vendor content on AI is everywhere, but the honest, practitioner-led stories aren't. So we found four IT leaders who are already doing the work and asked them to share what actually happened when they implemented agentic AI: the deflection paths that held up, the access provisioning bottlenecks that finally broke open, the HR IT handoffs that started feeling human, and the single IT win that became a company-wide strategy. One week out, we're still thinking about those conversations. If you missed any of the sessions, or want to revisit them, the recordings are all here 🔗 lnkd.in/dTzjwDPd And stay tuned. Season 2 is coming sooner than you think. 👀 . . Aishwarya 👾 Hariharan Ida Jessie Sagina Ehm Driggers Chase Doelling John Cuellar Gaurav Sisodia

The conversation around AI at work has shifted fast. 🤖 We've moved from "AI as a tool" to "AI as a coworker." And that changes everything for IT! 📌 Who provisions an AI agent? 📌Who manages its access? 📌Who's responsible when it goes offboarding? As AI agents take on real work inside organizations, IT teams are inheriting an entirely new class of workforce to govern, secure, and support, one that didn't exist two years ago... At The Service Desk & IT Support Show (SITS), our CEO @amnigos and Head of Product @AparnaChugh will be digging into exactly this: From AI agents to AI coworkers: How IT will run the AI workforce. 📅 13 May, 3:00–3:40 PM GMT 📍 SITS Theatre 1 | Booth #241 If you're thinking about what intelligent IT looks like in the age of AI, this is the session to be at. Register here 🔗 lnkd.in/dPeTuERW