Customer-centric thinking & improving decisions with data are more important than ever. In our DNA: #CX #PR #machinelearning #fintech #digital #contentmarketing

Joined January 2009
1,991 Photos and videos
When is the last time you thought about “going to the bank?” Of course you’re going to open the app on your phone, in most cases. But does that mean banking should become completely digital? Is it still important for businesses to deliver a human touch? What’s the appropriate role for AI in delivering a better customer experience? These are a few of the conversations I’m looking forward to with clients and friends at Finovate. Will you be in San Diego? Please DM, I’d love to connect. And please catch one of the two panels I’ll be moderating. Learn more about Beyond the Arc, Inc.'s fintech marketing and strategy practice: dub.sh/fintech #fintech #AI #Finovate #finovate
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Beyond the Arc retweeted
Banking leadership has always been demanding—but the nature of that demand has changed. I’ve shared thoughts on the strain leaders carry today, and why approaches centered on clarity & resilience are often dismissed—even as they become more necessary. 👉🏼tinyurl.com/4mny4cy6
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Beyond the Arc retweeted
Signal Over Noise: The 2025→2026 Fintech Transition 🎧 Digital → mobile → embedded is bending toward what’s next: agentic commerce agentic banking (with stablecoins/tokenization back in motion). Roundtable w/ @ronshevlin , @beyondthearc & Bradley Leimer on: • fintech sentiment thaw exits/IPO talk • open banking economics (banks charging for data) • why banks feel defensive (deposits lending) • agentic AI demystified why governance is the bottleneck • CX shift: screens → convo → agent-to-agent Read/listen: substack.fintechtalk.ivalley…
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What's next for fintech in 2026 and beyond? @PaddyRamanathan has curated a great conversation with insights from Ron Shevlin and Bradley Leimer. We hit on several of the megatrends reshaping the financial landscape. dub.sh/tiR8m3t #banking #fintech #finserv
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Beyond the Arc retweeted
From @Finovate: Don't miss @beyondthearc CEO Steven Ramirez' talk with Shruti Patel, EVP and Business CPO at US Bank, about the institution’s approach to supporting small- and mid-market businesses. buff.ly/R76bLlx
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New guest post on our blog 👇 Before You Pitch the Press: Crafting the Story Every Fintech Founder Needs buff.ly/24HtiLY #fintech #PR #startup #communications
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Are you keeping up with the trends in mitigating #fraud before it affects consumers & your institution? Learn about emerging trends, how to identify them, and what fraud policies & procedures #finserv organizations should have. Join us 5/15, 1:00pm CT. dub.sh/OJJuuyZ

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For many years @wmagency and I did live blogging and videos from Finovate. While we haven't kept up the tradition, I was motivated to jot down a few notes on the demos from Day 1 of the show. This is still a great place to hear about the latest in fintech innovation. Take a quick peek and what I saw this afternoon. Who knows, maybe William and I will get together and do a video as well! dub.sh/eDLm3tE #fintech #finovate #banking
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Beyond the Arc retweeted
Recently, @beyondthearc and I sat down with @LouCarlozo63 on his Bankadelic podcast. We discussed some of the current challenges faced by #communitybanks and #creditunions, including the growing interest in M&A. Here's part two of our conversation: tinyurl.com/4vnyb7sj
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Fraud is constantly evolving, and so should your policies and procedures. Learn how to protect against emerging threats in #finserv. Join us for a BAI webinar on 5/15, 1:00pm CT. dub.sh/W3mWMlU #fraud #theft

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As the #finserv industry continues to evolve, so does the sophistication of #fraud. Learn how to protect against the growing number of AI-generated scams and other top threats that could impact your organization this year. Join us 5/15, 1:00pm CT. dub.sh/OJJuuyZ #AI

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Beyond the Arc retweeted
Recently, @beyondthearc and I sat down with @LouCarlozo63 on his Bankadelic podcast. We discussed factors impacting franchise value and the growing interest in M&A as a strategy for growth. Here's part one of our conversation: tinyurl.com/4es6tewt #merger #acquisition
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How do you capture real business value from #AI and #ML? You won't find it by just hopping on the latest 'shiny object.' See 7 steps for building predictive models that deliver actual value. 👉 dub.sh/86HlXal #machinelearning #artificialintelligence
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Are you at #Fintech Meetup? Join me today for a panel on “Navigating Fintech’s Crossroads: Challenges, Opportunities & the #AI Advantage”. See you at 1:00pm in Bellini 2001A - 2101B. #spendmanagement #venturedebt #embeddedpayments
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I’ll be speaking at #Fintech Meetup tomorrow, 3/12. Hope you'll join us for our panel on “Navigating Fintech’s Crossroads: Challenges, Opportunities & the #AI Advantage”. Tomorrow at 1:00pm in Bellini 2001A - 2101B. #spendmanagement #venturedebt #embeddedpayments
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Will you be in Vegas next week for Fintech Meetup 2025? Let’s meet and chat about fintech, payments, and AI. Schedule a meeting at the link below. buff.ly/eIPUbpJ #fintech #payments #AI
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How can community #banks stay relevant? They need to offer value that goes beyond processing transactions. @cnichols0 and I discussed how to position your bank as a trusted advisor, why #embeddedpayments are critical & more. buff.ly/xKJILOp #payments #treasurymanagement
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Beyond the Arc retweeted
Replying to @beyondthearc
@beyondthearc reveals how to Leverage Generative AI to Manage Risk and Compliance in Regulated Industries at #MLWeek 2025
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Will you be in Vegas for Fintech Meetup 2025? Let’s meet and chat about fintech, payments, and AI. Schedule a meeting at the link below. buff.ly/4ic7ewy #fintech #payments #AI
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