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Bold Insight @bold_insight

🌐 Global UX research agency. Solving design challenges with data. #UserExperience #HumanFactors

Joined December 2017
  • Tweets 1,189
  • Following 181
  • Followers 491
569 Photos and videos
The AV bottleneck isn't a technology issue; it's an ecosystem problem. Scaling relies on universal design and a human-centered operational backbone. 🚗💨 boldinsight.com/insights/blo…

The real gold rush in autonomous vehicle rideshare is the ecosystem

We break down why the future of autonomous vehicle ridesharing depends on human-centered infrastructure, not just AI.

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To celebrate 8 years, we made UX Magic 8 Balls with answers written by our team 🪄 Now it’s your turn: ask a research question and shake the digital version at boldinsight.com/8 Magic is fun. Research is better 😉
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AI can write fluent language. But it can’t understand the world behind it. Our latest newsletter explores why cultural meaning still trips up generative AI, and why UX research matters more than ever. 👉 Read subscribe: linkedin.com/build-relation/…
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✨ The magic has been shipped ✨ 222 boxes packed, tape everywhere, holiday joy delivered! Meet the UX Magic 8 Ball 🔮 because some UX questions need mystical guidance. Try our virtual version! boldinsight.com/8-years Wishing you a healthy, successful 2026! 💫
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The new ANSI/AAMI HE75:2025 standard is out! Proud that Bold Insight's Korey Johnson and Kaitlin Stinson contributed to this major update. boldinsight.com/news/bold-in…

Bold Insight team contributes to long-awaited ANSI/AAMI HE75:2025 update

Bold Insight has contributed to the newly released ANSI/AAMI HE75:2025 Human Factors Engineering—Design of Medical Devices.

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Today we recognize #WorldDiabetesDay and the global effort to help everyone with diabetes live well. We’re proud to have supported safer, more effective diabetes care technology for over 20 years. Thanks to the patients, caregivers, & clinicians who make it possible.
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🎉 It’s #WorldUsabilityDay! WUD turns 20 and so does the @UXalliance! For two decades, our global network has helped make products easier to use. We pulled out some retro lab pics (yes, VHS tube TVs 🤣) to see how far we’ve come!
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Today, we honor all who’ve served. 💙 Proud to support the @DeptVetAffairs through TEAM Agile4Vets, advancing Veteran-centric solutions that improve care, strengthen services, and enhance outcomes for those who served our nation. #VeteransDay #ThankYouVeterans
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AI moves fast, but keeping humans at the center keeps it meaningful. Proud to support The Human Factor of AI Implementation conference Nov 8-9 in Switzerland, where they address the questions that matter most! boldinsight.com/news/bold-in… #HumanCenteredAI #BoldInsight #AIandEthics

Bold Insight supports global forum on the human factor in AI

Bold Insight Director Lindsey DeWitt Prat, PhD, plays a key role on The Human Factor of AI Implementation conference organizing committee.

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We’re headed to Portugal! @glew joins #WUD2025 to bust innovation myths and celebrate 20 years of World Usability Day! boldinsight.com/news/bold-in…

Bold Insight challenges innovation myths at WUD Portugal

Bold Insight Managing Partner Gavin Lew will present "Beyond faster horses: Rethinking innovation through UX research" at WUD Portugal 2025.

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🎃 From a Furby throwback to a LEGO UX researcher, we went all out this Halloween! Want to work with a team that brings this much imagination to research? 👻🔎 Let’s talk about your next project! hello@boldinsight.com
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🎉 We’ve partnered with Seoul National University Bundang Hospital to help Korean med device makers enter the U.S. market! Learn more 👇boldinsight.com/news/bold-in…

Bold Insight partners with Seoul National University Bundang Hospital to support U.S. market access...

Bold Insight announced a strategic partnership with SNUBH to help Korean medical device manufacturers meet U.S. HF requirements.

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🎙️ What happens when you design AI products with people in mind? Bold Insight's Gavin Lew and Larry Becker join Katie Johnson from Panasonic Well on the @UserInterviews podcast to talk LLMs, simulations & ethnography. Listen here 👉podcast.userinterviews.com/e…

Awkward Silences | #173 - Prototyping AI in Live Research with Bold Insight & Panasonic Well

Erin May sits down with Larry Becker and Gavin Lew of Bold Insight to explore how researchers can prototype AI experiences that don't exist yet. They're joined by Katie Johnson, Global Head of Rese...

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We're headed to @epicpeople_org #EPIC2025 with Panasonic Well to share how ethnography simulation shape better LLM design! boldinsight.com/news/bold-in…

Bold Insight to present with Panasonic Well on LLM interactions at EPIC2025 in Helsinki

This month, team members from Bold Insight will join the global EPIC People community to explore EPIC2025’s conference theme: Intelligences.

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Gavin Lew speaks at STRAT 2025 Tuesday! AI UX, with a human lens. Register for this virtual conference: strat.events #UXResearch #STRAT2025
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We’re hiring contract UX HF researchers in Chicagoland! On-site projects starting soon. Apply: careers.boldinsight.com/appl…
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STOP SCROLLING. She’s engaged! Now let’s talk about how to keep your users engaged. Check out the BONUS TIP we've added to our very timely blog. 💍
Bold Insight@bold_insight
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What do Taylor Swift and UX design have in common? More than you might expect. 👀 #Swifties, this one’s for you! ❤️‍🔥boldinsight.com/insights/blo… #TaylorSwift #TheLifeOfAShowgirl #ShowGirlEra #UXResearch #UX #HumanFactors
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What do Taylor Swift and UX design have in common? More than you might expect. 👀 #Swifties, this one’s for you! ❤️‍🔥boldinsight.com/insights/blo… #TaylorSwift #TheLifeOfAShowgirl #ShowGirlEra #UXResearch #UX #HumanFactors

Three things Taylor Swift can teach us about UX (Plus one bonus lesson for engagement)

Taylor Swift isn’t just a music icon. She’s a master of strategy, storytelling, and decision-making—the same principles that shape great UX.

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8 ways to turn your call center tools into performance game-changers🚀 More in this month’s newsletter --> Smarter systems for stronger customer support linkedin.com/pulse/smarter-s… #contactcenter #callcenter #UXdesign
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Your smart home device isn’t smart if it only works for one person. Let’s talk multi-user design, for real homes with real chaos. Blog 👉 boldinsight.com/insights/blo… #UX #SmartHome #ConsumerTech #DesignTips

Embracing design for multi-user households

Why designing product experiences for everyone in the household, not just one user, is the key to long-term trust and adoption.

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