Hello, we understand how stressful it is when your account is blocked. We see that you’ve contacted us via direct messages, and the issue is being addressed there. Please continue the conversation in your DMs for further assistance.
Bolt Kenya remains fully operational and committed to serving riders, driver-partners, and couriers across the country. For accurate information and official updates, we encourage everyone to rely only on our verified communication channels.
Hi there, thank you for reaching out. We can confirm that Bolt is not closing down its operations in Kenya. The document claiming otherwise is false and did not originate from Bolt or any of its authorised representatives.
Bolt Kenya remains fully operational and committed to serving riders, driver-partners, and couriers across the country. For accurate information and official updates, we encourage everyone to rely only on our verified communication channels.
Hi, thank you for reaching out. We can confirm that Bolt is not closing down its operations in Kenya. The document claiming otherwise is false and did not originate from Bolt or any of its authorised representatives.
Bolt Kenya remains fully operational and committed to serving riders, driver-partners, and couriers across the country. For accurate information and official updates, we encourage everyone to rely only on our verified communication channels.
Hi Marvin, thank you for reaching out. We can confirm that Bolt is not closing down its operations in Kenya. The document claiming otherwise is false and did not originate from Bolt or any of its authorised representatives.
Hello Edwin, thank you for reaching out. We understand how frustrating it can be not to receive ride requests due to category issues. Please check your DM for further help.
The amount is automatically released when the cancellation occurs. Depending on your bank’s processing times, it can take up to 14 days, but in some cases, it may take up to 30 days for the pending charge to be returned to your account.
You can find more information on this link: bit.ly/4h58AcE. If you have any further questions or need clarification, please feel free to reach out to us via the app, and we’ll be happy to assist you further.
Get picked up faster with 5 easy Bolt hacks, from enabling GPS to adding a profile photo.
Discover the full list on our blog to make every pickup smoother.
bolt.eu/en/blog/faster-picku…
From the UK, Brazil, and Australia to Estonia 📷
See how 3 Bolt colleagues found belonging, growth, and new opportunities after relocating to Tallinn.
Read here: bolt.eu/en/blog/how-relocati…
Thinking about starting your own transport business?
Here’s your step-by-step guide expert tips from Bolt’s Senior Vice President of Rides.
bolt.eu/en/blog/how-to-start…
Big career moves often involve more than one person.
Meet the families who followed their loved ones to Estonia with Bolt and found home.
bolt.eu/en/blog/meet-the-fam…
What’s cooking? Us!
Too much dark asphalt, too few trees, and heat from traffic are turning our cities into ovens, raising temperatures by up to 8°C.
Learn about the urban heat island effect and how to cool things down in our blog: bolt.eu/en/blog/urban-heat-i…
What safety features do drivers value most?
We asked 13,000 drivers across 7 countries.
Here are the top 5 — from ride details sharing to Emergency Assist — why they matter, and how to use them.
Read more: bolt.eu/en/blog/top-driver-s…
Bolt has landed in New Zealand! 🇳🇿
Now live in Auckland — with more cities to come.
We're here to offer a fast and affordable alternative to help you move around your city.
Kia ora, Auckland — let’s ride. 🚀
#BoltNZ#Aucklandbolt.eu/en-nz/blog/rides-in-…
3 podcasts.
2 traffic reports.
1 existential crisis.
Still stuck in traffic? You’re not alone.
We surveyed thousands in 10 countries to see how long commutes affect stress, health, and life satisfaction.
See what we found:
bolt.eu/en/blog/is-a-1-hour-…
However, please note that fares may adjust at the end of your journey based on the actual distance traveled, the time taken, and any applicable surge pricing.
If you encounter a situation where a driver charges more than the stated fare at the end of the ride, please don't hesitate to report it to our support team through the app, so we can address it promptly.
Barcelona like a local!
From GaudÃ’s icons to hidden gems, food markets to mountaintop views — here are the top things to do in one of Europe’s most vibrant cities.
Explore more on our blog.
bolt.eu/en/blog/things-to-do…