Turning up the volume of the Voice of the Customer in Enterprise Software Consulting. Founder & CEO of Raven Intelligence.

Joined November 2007
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11 Jan 2025
This year’s guiding word is soar. It’s not just about flying; it’s about rising higher, embracing new heights, and finding strength in the winds of change and opportunity. Read about where Raven is headed in 2025. 4472240.hs-sites.com/raven-i…
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Bonnie Tinder retweeted
Proof of Value > Proof of Effort
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Replying to @CPetersen_CS
Ah yes, I used to give away the “no meetings meetings” concept. Every meeting notice comes with a todo list. If everything is done before the meeting, it’s cancelled, but you get to keep the time block for yourself. Motivating to reduce meetings! #CIOChat
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Bonnie Tinder retweeted
Overheard: For enterprise tech, we used to make decisions: - In the mainframe era, for 10-20 years - In the client/server era, for 5 years - In the Internet era, for 3 years - In the AI era, for 90 days
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Bonnie Tinder retweeted
It is a lot of work to switch vendors. A total pain. So be very embarrassed when you lose an existing customer to the competition. And really find out why. No one wants to switch if they don't need to. And do something about it before it happens again
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A better B2B GTM path: Analysing trusted data; no cobbling: • 20% boost in acquisition, expansion, retention • 85% reduction in prep time for quarterly reports • Colleagues collaborate, agree, decide next best steps together ngl would've killed for this on every exec team
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Business business.
“Outdated business built a bot, A-I-A-I-O(bsolete).” 🐄🐖🐓🚜🤖
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…and #ENSW vendors will be next to follow suit.
🤔 Anthropic and OpenAI are hiring humans as fast as they can to go sit inside client companies and figure out why AI isn't being used.85% of employees can use AI. Only 25% do. The most capable AI in history is sitting unused on the desk. The constraint isn't the model. It never was.🔗 tinyurl.com/3xxxktya #josephmichelli #AllBusinessIsPersonal #KeynoteSpeaker #AI #HumanExperience
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Bonnie Tinder retweeted
An AI apprenticeship program isn't just coursework. It's scope, design, mentorship, labs, POCs, and a real learning journey - from new hire to someone who can validate what your AI agents are actually doing. #CIO #AILiteracy youtube.com/watch?v=EnFOYe7t…
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Bonnie Tinder retweeted
ROI still needing to prove out: "We anticipate higher usage of [Agentforce] as people seem to be liking it. We don't know the ROI yet [and] if it translates into any hard savings." From 4,000 structured Salesforce discussions on @qualitateio
29% of $CRM upsells in 2H ’25 were directly driven by AI functionality, up 10pp in 6 months Agentforce is a key incremental spend driver (just crossed $1B in ARR) What’s standing out is where buyers increasing spend want agentic workflows to live: close to their existing systems and data “If this is an agentic [component] that is going to be touching a Salesforce product, well, that is going to be running in Salesforce.” - Senior Director, IT Architecture, FinServ (Large Enterprise)
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Bonnie Tinder retweeted
“The real #AI gold rush isn’t in the models, it’s really that unglamorous work of moving 30-year-old legacy systems to a point where agents can actually do something with the #data.” - @BTinder #CloudWars @Workday cloudwars.com/ai/workdays-ai…
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Replying to @btinder
precisely - that and what you do for others.
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Bonnie Tinder retweeted
The state of AI Slop in 4 charts. Source: @wapo washingtonpost.com/technolog…
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Bonnie Tinder retweeted
I actually think the misunderstanding of FDE's value proposition is going to cause pain for both deployment companies and customers alike. There is a general surface-level understanding and meme-ability of FDEs similar to our product. In reality, what we actually do involves product leverage through back propagation of customer pain to product, a culture of shared risk-taking toward customer outcomes instead of work/consumption/selling, how we decomp problems through a lens of AI humans, and understanding that the world is qualitative as well as quantitative…and the list goes on. What I am NOT saying is that others can’t or won’t develop valuable FDE practices. What I actually hope to see through the cycles is a focus on customer outcomes, proof of value not proof of work, and thick software that compounds this value. The world would be a better place.
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I recently had a great conversation with @chadwahl , Architect @PalantirTech, about how the number-one company on the #CloudWars growth chart (at 70%) turns modest customer deals into blockbuster ones with regularity, and more. cloudwars.com/ai/palantirs-c…
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100%. There is not yet enough real data on the meaningful impacts on the front lines atm. “Saving 75 minutes a day” (which is more what I’m hearing) isn’t the same as job displacement.
May 20
Palantir CTO @ssankar on AI layoffs: “We’re listening too much to the inventors of AI.” “I know that’s appealing. They’re geniuses.” “We need to be listening to the frontline factory workers using AI saying, ‘Wow, I was able to add a third shift. I was able to hire more workers.’” “Or the ICU nurse who says, ‘I was able to spend more time with my patients and ensure they don’t code during a shift change now.’” Via @FoxNews
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This is your personal moat.
you can outsource your thinking but you cannot outsource your understanding
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