I fell in love with software at 17.
My first office job, I watched my coworkers grinding through the same Excel spreadsheets every single day. Manual, repetitive, soul-crushing. So I wrote a couple formulas into a copy of their sheets.
You should have seen the look on their faces when they saw it for the first time. It was like I had discovered how to give them back their lost days. Things changed. People started going home earlier, dealing with the reports became quicker and we spent less time fixing inaccurate inputs.
Automation gets a bad rep now because a lot of people are afraid of AI automating their job, but there's genuinely a side of automation that people look forward to.
That's what I saw at 17. And it’s what I hear from people who use Chase Agents.
One of our Chase Agents customers works in a research department and they set up an automation to fill out a quote form on their behalf based on prices sourced from a costing matrix - a task that used to mean jumping between emails, folders, and tools just to give a client a quote. I had the pleasure of sitting in on a conversation where she discussed Chase Agents to her superior, saying:
“And here's the potent part [of Chase Agents]. It's if I’m not around, anyone else can do it based off that automation. And if anyone joins the department, they could easily figure it out.”
By her own account, this wasn't automation that reduced her professional value in any form, it is automation that freed up capacity and enabled collaboration and organisational resilience.
The AI industry's scare tactics will tell you that you should fear for your job (while charging premiums to your employer to replace you), but there's a good side of automation that I feel is being forgotten about. The kind of automation that genuinely allows you to scale your own capacity.
That’s what made me fall in love with software.