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cathy dutton @cathy_dutton

Service Design & Delivery, Service Owner @DfE_DigitalTech, formally @DefraDigital, CSS enthusiast, Intrinsic Design fan.

Joined September 2010
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cathy dutton@cathy_dutton
22 Sep 2023
Finally got around to publishing the talk from Services Week. Is this service design? cathydutton.co.uk/posts/is-t…

Is this service design?

A write up of the services week talk from March 2023, reflecting on 12-months in a service design role for a complex portfolio of work.

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Designing for better delivery - How rethinking our contracts can support service delivery cathydutton.co.uk/posts/desi…

Designing for better delivery - How rethinking our contracts can support service delivery

How we restructured our contracts to support more flexible, collaborative delivery. Enabling us to focus on the service as a whole.

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Wrote up a summary of my first 12-months in a delivery role. Breaking Down Silos - Enhancing Digital Delivery for ESFA's Funding Service cathydutton.co.uk/posts/brea…

Breaking Down Silos - Enhancing Digital Delivery for ESFA's Funding Service

How we’re reshaping Digital teams to improve collaboration, flexibility, and whole service delivery.

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Mission driven Government cathydutton.co.uk/posts/miss…

Mission driven Government

My take on mission driven government and how we can move towards this way of working from within our current policy inspired structures.

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Bit late to this, but here’s my thoughts on Mission driven Government, and how we can get there when we are not structured around services. cathydutton.co.uk/posts/miss…
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cathy dutton retweeted
Sean Lunt@Sean_Lunt
13 Feb 2025
Liverpool don't care about Everton. In fact they care so little that their manager, assistant manager and midfielder all got sent off for not caring and their entire fanbase have lost their heads absolutely not caring.
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Finaly finished this book, nice shout out to the Gov.uk design system contributor page / process.
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SASS is dead? CSS vs SASS 2024 Reminds me of my post back in 2019 - Stepping away from Sass cathydutton.co.uk/posts/why-… It’s still baked in to so many front end frameworks though. medium.com/@erennaktas/sass-…

Stepping away from Sass

My latest site redesign and why I left out Sass and media queries in favour of native CSS grid, calc, viewport units and custom properties.

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The 4th and final write up from a series of service week talks... Designing whole services part 4 - Taking Action cathydutton.co.uk/posts/desi…

Designing whole services part 4 - Taking Action

The fourth and final post from a series of service design talks at UK Governments Services Week.

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Not that I’m out of practice, but I just wrote colour not color in my CSS file :/
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📢My team are hiring a Senior User Researcher The role will play a key part in moving us from designing and building things the right way to ensuring that we are designing and building the right things. Senior User Researcher civilservicejobs.service.gov…

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The UR will work across the funding service alongside our Senior Service Designer helping us to work out where our biggest opportunities for improvement are and facilitating insight driven decision making.
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The role can be based out of DfE offices in Bristol, Coventry, Darlington, Manchester, or Sheffield. Happy to chat to anyone who might be interested :)
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Public sector design — time for a reset - Richard Pope “User needs, as a guiding principle was, it turned out, poorly suited to situations where the needs of government and the public were at odds” richardpope.org/blog/2024/07…

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Hard to see an alternative approach though, the message did get teams to think differently
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And you can always deliver the policy intent in a way that makes things as easy as possible for user.
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cathy dutton retweeted
Imran Hussain@ImHuYorks
11 Jul 2024
The #DSDay24 call for speakers is open! We’re looking for keynotes, speakers and panel hosts for #DesignSystemDay 2024. Join us on Thursday 5 September in Liverpool and make this event our best yet! Find out what we’re looking for and how to apply: design-system.service.gov.uk…
Design System Day 2024 banner stating: Design System Day 2024, Day 2, 05 September, St.George's Hall Liverpool

ALT Design System Day 2024 banner stating: Design System Day 2024, Day 2, 05 September, St.George's Hall Liverpool
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Attended a One Team Gov Breakfast for the first Tim sun years today. So good to talk / listen cross orgs and share ideas :) I then got on the wrong train and traveled 40 minutes in the wrong direction before realising :(
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How do people collate user feedback or survey results across a suit of products? So you get a view of all the interactions in a service?
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