The official Chess.com support on Twitter. We're here to help! Visit our Member Support Center for FAQs. Contact our team at chess.com/support.
Joined April 2022
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Pinned Tweet
11 Apr 2024
Need to get in touch with our Support Team? Here's how!
The "Help" button in the bottom left corner of the site will pull up a chat box where you can ask questions and get in touch with an agent.
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A chess simul is an exhibition where one person, who is usually a stronger player, plays multiple games against different opponents at the same time.
Did you know you can host a simul on our platform?
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Any premium member can host their own simul exhibitions on the site. To do that, you first need to turn that option on by going to our Play page and clicking the settings icon, which looks like a cog.
You must then select the Play tab and then the Live tab to see the Multiple Games option. Turn that feature on, and you'll be ready to host your simuls!
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Once you do this, you'll be able to accept multiple incoming challenges from other players. You can see all the games you're playing in the Open tab inside the Games tab on the Play page.
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Chess.com Support retweeted
Mar 25
Chief Chess Officer IM @DanielRensch hosted this year's first State of Chess on Tuesday and was joined by three special guests.
Topics included: Queen of Chess, Proctor & fair play, trust & safety, and the present & future of AI.
chess.com/news/view/2026-sta…
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27 Dec 2025
On January 1, we will make some notable changes to vacation time in Daily Chess, reducing the amount of vacation time available and simplifying the system.
If you're interested to learn more, check out the link in the thread below!
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27 Dec 2025
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Our Titled Player cheating review process, explained.
chess.com/blog/FairPlay/titl…
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9 Oct 2025
You'll notice your Puzzles rating has changed significantly, and it's probably lower than you remember. But don't worry—this is not simply a downward adjustment inside the same rating system. Instead, this change is the result of an entirely new rating system!
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17 Jul 2025
Here are the Fair Play numbers from June!
Check out the full article in the thread below.
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17 Jul 2025
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7 Jul 2025
The platform is back up and stable again. We thank you all for your patience!
7 Jul 2025
We're aware of an issue that is causing an error on the platform. Our team is working to get this resolved as soon as possible. We apologize for the inconvenience.
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Chess.com Support retweeted
7 Jul 2025
For those wondering, yes, Chess.com is down right now and, no, I did not cut the wrong wire this time...
Jokes aside, we're super sorry and doing everything we can to get back up. Will keep you posted.
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7 Jul 2025
We're aware of an issue that is causing an error on the platform. Our team is working to get this resolved as soon as possible. We apologize for the inconvenience.
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18 Jun 2025
Hey chess community! Our Fair Play team will be making a monthly blog post to share the numbers and any key insights for the month.
Here are the numbers for May.
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