Best practices in communicating information to those who need it, when they need it, in the most usable and understandable way available
Joined June 2014
- Tweets 1,340
- Following 61
- Followers 282
- Likes 153
86 Photos and videos
24 Aug 2023
Join me for a pre-con workshop at Lavacon! Use speaker code Speaker2023 for a $200 discount.
1
2
118
3 May 2022
Industry 4.0 is here today and driven by interconnection, information transparency, and decentralized decisions. Documentation 4.0 supports Industry 4.0 by providing evolving machine and site-specific documentation ingested from many systems. #convexlive @zzRikzz
3 May 2022
CaaS content requirements: modular (no big content blobs!), metadata (must be addressable -- ids, labels, and categories), and formatting hooks (but not formatting). #convexlive @sarahokeefe
1
3 May 2022
With CaaS, we don't have to break down the silos. CaaS extracts and combines appropriate info from each when a request is made. #convexlive @sarahokeefe
3 May 2022
Content as a service reverses traditional publishing. Content not rendered nor distributed until it is requested. #convexlive @sarahokeefe
2 May 2022
User experience challenge: simple and power are in conflict with one another. As power goes up, simplicity goes down, and vice versa. #convexlive
1
5 Apr 2022
Excited to see so many colleagues in person May 2-4 in Tempe, Arizona at @ConVExLive. Registrations are coming in every day. Hope you can join us!
1
1
2
23 Sep 2021
I'll be speaking about the importance of information modeling whether or not you use DITA. Deadline to register and receive a nifty goodies box is Oct 1. Use #teamstevens to get a $100 discount. lavacon.org/registration/
26 Apr 2021
Does your business model want to generate winners or generate wisdom? @ConVExLive @movie_pundit
dawn stevens retweeted
1 Apr 2021
Watch 70 recorded presentations before the live event on April 26-28 #ConVExLive #contentstrategy #contentcreation #ContentWriting #informationtechnology
1
1
8 Dec 2020
Don't be afraid to make decisions quickly. You don't have to be 100% right 100% of the time. A decision is a starting point, typically with wiggle room to make it work. #cidmbp
5
8 Dec 2020
A good no is all about timing and logic -- it's in order whenever things are not allowed, cannot be done, or should not be done... It's communicated in a way that makes the asker feel respected. Bruce Tulgan, Learn When to Say No. #cidmbp
2
8 Dec 2020
Seek/provide "air cover". Protect your staff. Empower your managers to say no; back them up. Enlist your boss's backing. Realize that your discipline will likely be welcomed and respected by many. @tonimantych #cidmbp
8 Dec 2020
Help find best solution. Determine if your team can and should assist. If not explain why and help find the right team, if so, set expectations. Remember, "not now" may be an appropriate response. @tonimantych #cidmbp
8 Dec 2020
Evaluate relative priority. Be dispassionate and objective about prioritization, but empathetic about asks and needs. Use a consistent set of business-driven questions. Develop an intake questionnaire and prioritization matrix. @tonimantych #cidmbp
1
8 Dec 2020
Understand each ask. Avoid knee-jerk reactions and immediate answers (yes or no). Ask questions. Determine root need. @tonimantych #cidmbp
1
8 Dec 2020
A considered no protects you. The right yes allows you to serve others, make a difference, collaborate successfully, and increase your influence. You want to gain a reputation for saying no at the right times for the right reasons and make every single yes count. #cidmbp
1
7 Dec 2020
Be careful not to allow the "what" to obscure the impact of "how". The ends do not always justify the means. #cidmbp