Get out of the ticket grind with Console.

"I cannot tell you the level of stress that came out of my body the minute I saw that." That's Daniel Macias, Head of IT at @cursor_ai, describing the Monday morning he woke up to find Console had already resolved five access requests before he touched his phone. Cursor has grown from 80 to 750 employees in under a year. Danny's team is four people. Console handles the majority of Tier 1 and Tier 2 requests automatically. Finance uses it to route credit card approvals. Recruiting uses it to provision interview environments. Office operations is up next. Danny's first hire after bringing Console in wasn't a support person. It was a Staff IT Systems Engineer hired to build. "The only reason we were able to do that was because of the value Console provided on day one." Link to the full case study here! bit.ly/49e5rF9

🔊 Proactive Playbooks are live Instead of waiting for a user request, Console can act on events and schedules automatically: → Onboarding kicks off the moment a new hire appears in your HRIS → Offboarding runs as soon as a departure is logged →Access gets reviewed before it becomes a problem Agents don’t wait. Neither should your team.

Introducing Console Inbox: the AI-native service desk that gets better as you use it. Legacy ticketing systems were built to track work, not get the work done. Tickets pile up, context is missing, and teams spend half their day on triage. Inbox represents a fundamental shift. Console’s AI resolves every request it can, end-to-end. When it can’t, tickets land in your Inbox with all the context you need to fix the issue fast. The best part: AI recognizes tickets with recurring patterns and creates new automations so they never become tickets again. This is the future. IT’s time to build. Read more here: console.com/blog/inbox-ai-se…

After evaluating nine other solutions to replace their legacy tool, @webflow chose Console and reached an 87% auto-resolution rate within the first few weeks. “There were at least 3 to 4 hours of the day just doing access requests. With Console, entire days are given back to me. It's made such a joy to someone in my position." Tory Harmon IT Support Engineer, @webflow

Ranked #5 in the Intelligent AI Applications category! Recognition like this comes from the focus, speed, and customer obsession of the Console team, who keep IT teams at @tryramp, @webflow, and @Flock_Safety running strong.

At Console, every new hire somehow makes us question our own resumes. Welcoming Tina Tewari → GTM Engineer. Broke the record for most deals closed in a single day @rhobusiness, @pearvc fellow, & ex-SWE at @ai_nwo (acq). “I'm stepping away from @Cornell to join a company that feels like the future."

Introducing Eric Bryan! Role → Software Engineer Time at Console → 6 months Support Request → Hire an on-call bike mechanic (non-negotiable) 🚴🏻

Console is recognized in @Redpoint’s AI64: a shortlist of 64 companies defining the next wave of enterprise AI. We’re building for the people behind the tickets (the ones keeping every company running quietly in the background), so this one feels like a win for IT everywhere 🖤

us to @tryramp in our weekly syncs

brought some magic to an IT conference. that magic may or may not have been Console. @JamfSoftware

X, meet Dalton. Dalton, meet X. Dalton has been with Console from the start (knows where the bodies are buried).

not all heroes wear capes

Last year, I showed up to @okta Oktane solo, running around with my laptop and a backpack, walking up to people to ask if they wanted to see a demo of @console__ . This year, Console brought a whole team, a 10"x20" booth, a CMO (chief magic officer) and several massive billboards around the Vegas airport. We ended up with one of the busiest booths at the entire conference. Hard to describe the feeling. The team has grown in every way (in size, speed, & and the scale of what we’re chasing), and we're only just getting started 👀 Thank you to everyone who came by the booth, joined our dinners, or came up to congratulate us on our growth. Still early, but this week was a big one.

If you’re flying into Vegas for Oktane, look up. We’re on the walls, the screens, and the walk to baggage claim. See you at Booth S9, Around Harry Reid T1 & T3, And soon.. in your Slack.