Global, Business Operations Manager -Messaging

Joined March 2013
82 Photos and videos
Sophia Lozano-Mares retweeted
12 Feb 2023
Check it out. We put our newest hire in a big-game commercial on his first day 👀
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Sophia Lozano-Mares retweeted
20 Jul 2022
HUGE NEWS – New & existing @TMobile and @MetroByTMobile customers will soon be able to get 1-year of @Univision’s premium Spanish-language streaming service, ViX , ON US! All this AWESOME content will be available in mid-August!
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Sophia Lozano-Mares retweeted
You can’t be what you can’t see, that’s why we need more Hispanic role models who inspire others. I’m proud to have my story featured beside 99 other Hispanic Stars in Hispanic Stars Rising Vol.II. Get your copy today! hispanicstar.org/book/ @TheHispanicStar #TogetherWeShine
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Sophia Lozano-Mares retweeted
11 Jul 2021
The MLB #AllStarGame is almost here - let’s celebrate with a @TMobile baseball jersey giveaway! 🎁 Just retweet this and I’ll pick 10 winners on Monday. Team members and customers can win! 😀⚾️
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Sophia Lozano-Mares retweeted
25 May 2021
🥳Congratulations to the newest member of our CX Director team, @jlongoria21!👏🎉 Juan has been promoted to Director, Global Care Ops. I’m incredibly proud of his accomplishments and grateful for all he’s done for the @MissionTXperts team. He will be missed!! #missionpossible
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Sophia Lozano-Mares retweeted
The greatest risk is taking NO risk. If you wait until you’re ready, you’ll be waiting for the rest of your life! #TeamMagenta #MondaysThoughts
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Sophia Lozano-Mares retweeted
19 May 2021
It's great to see our @MissionTXperts Eddie Muñoz share his story with everyone! 🙏Thank you for your service Eddie! #SeguimosUnidos #BeYou #MissionTx #missionpossible
18 May 2021
Transitioning to civilian life isn’t always easy, but Eddie Muñoz found a career and community here at T-Mobile that shares the same values he developed in the service. It’s just one small way we’re able to serve those who serve. #MilitaryAppreciationMonth #UnstoppableTogether
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Sophia Lozano-Mares retweeted
Aejaz is a Customer Care Director who was raised in a culture full of diversity. As a leader in @TMobile, he feels empowered to be a light for others and encourage everyone to come to work and #BeYou. #TeamMagenta #AAPIHM
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Sophia Lozano-Mares retweeted
5 Feb 2021
Can you believe this commercial was BANNED from the big game?! No really, it was actually banned ❌ They didn’t want you to see it... Why? 🤔#TheGOATin5G 🐐

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Sophia Lozano-Mares retweeted
I have very cool #iPhone12 news for long-time customers (5 years) on @TMobile AND @Sprint. When you trade in to upgrade, get a bonus $200 EXTRA ON TOP of the iPhone deal everyone else gets! Because THANK YOU! #Uncarrier #iLoveTMobile
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Sophia Lozano-Mares retweeted
The #Uncarrier has been working on something BIG for our customers and we can't wait to share it with you! Talk to you soon!
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At times like this it’s important to pay attention to how companies treat their employees! It speaks volumes to their core ethics! T-Mobile taking care of our frontline!!! #yougetapizza @Aejaz_H @jlongoria21
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Sophia Lozano-Mares retweeted
8 Mar 2020
When was the last time that, as a leader, you’ve taken a calculated risk on someone? Someone who has a terrific track record and tremendous potential. Someone who is ridiculously awesome, and just needs a shot to show it on a bigger stage. Reach in and pull that person forward!
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My husband knows the way 2 my heart.... ❤️❤️❤️ #BestGiftEver
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Sophia Lozano-Mares retweeted
11 Feb 2020
Celebrating our 5th consecutive and 19th total BEST in Customer Service J.D. Power win! 🏆 #WhenYouCareYouWin 🙌 Proud of our Care TEX teams for driving best in class customer experience!! 🎉👏 #famousforcare #AllTheThings #missionpossible @jgebing @CallieField @MissionTXperts
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#tailgate party
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Sophia Lozano-Mares retweeted
26 Jan 2020
We would be nothing if it wasn’t for our @TMobile customer-obsessed frontline. I usually invest time with our remarkable retail teams, but this week, I’m excited to spend time with @CallieField and her incredible rockstar Global Care team! 🌏
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Sophia Lozano-Mares retweeted
These @MetroByTMobile and @TMobile experts at @iQor Cavite are the best of the best! Loved hearing how they excel at serving our customers and champion career growth.
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