Listen to The CXChronicles Podcast. CXC provides CX/Customer Success & Revenue Ops content, strategic partners & managed services. Make happiness a habit!
Joined April 2018
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I talked with @AdrianBradyCesa on the @cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchron…
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17 Nov 2022
You can listen to @cxchronicles and me discuss it all in this #simplebrandpodcast episode here:
mattlyles.com/blog/simple-br…
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17 Nov 2022
What's the most foundational investment to make in your #customerexperience practice?
Technology?
Processes?
VOC?
@cxchronicles says it's your team
If you don't invest in building a team of the right people and continue to invest them, all other investments are useless
#cx
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10 Nov 2022
Ry C hbvj(::6. Pm@u N fun TV
10 Nov 2022
ICYMI: 7 cases have now been reported in New York in connection with the deadly multistate outbreak, according to the CDC 4.nbcny.com/KWYdnTp
19 Sep 2022
Investing in the right tools will only help your employees become more efficient and in turn improves overall customer experience. #cx #customerexperience #employeeexperience #tools #cxtools
16 Sep 2022
Creating a happy workplace is tough. Learn how Tom Goodmanson has been helping Calabrio’s employees make their jobs meaningful.
#employeeappreciation #employeeengagement #founder #cx #founders
16 Aug 2022
In the latest episode of CXCP, Tom Randle explains informed customers & employees = industry leading businesses.
Watch the full episode here:
youtube.com/watch?v=AOsL8sTl…
3 Aug 2022
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. He talks about building customer success is its own form of magics.
#cx #customersuccess #founder #entrepreneur
26 Jul 2022
In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders explains about translating key traits of Navy Seals into your leadership
Watch the full episode here:
youtu.be/kQx4ayJmp-g
23 Jul 2022
How have you been ensuring that there's enough natural employee collisions in this hybrid work setting?
#employeeexperience #founder
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22 Jul 2022
Is there a way to make communication more personal?
Hear what Ethan Beute, Chief Evangelist at @BombBomb has to say.
Visit this link to watch the whole podcast.
youtu.be/ePULo6rz8j8
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21 Jul 2022
In this week's episode of The CXChronicles Podcast #176 we welcomed @ethanbeute, Chief Evangelist at @bombbomb. Watch the full episode here.
youtu.be/ePULo6rz8j8
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18 Jul 2022
13 Jul 2022
In the #175 episode of The CXChronicles Podcast, Deon Nicholas, CEO & Co-Founder at Forethought AI, takes about" importance of creating the people-first" company culture.
#CX #customerexperience #companyculture
8 Jul 2022
In order for the company to excel, every member of your team needs to be clear on what the company's mission is and understand the purpose of showing up to work.
#customerexperience #employeeexperience #mission #vision
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6 Jul 2022
In the latest episode of The CXC Podcast, we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known as The CX GoalKeeper.
In the short clip, he shares how you can enable your team to serve your customers well.
#customerexperience #employeeexperience