This is a breakthrough in practical application of AI! Klarnas AI assistant, powered by @OpenAI, has in its first 4 weeks handled 2.3 m customer service chats and the data and insights are staggering: - Handles 2/3 rd of our customer service enquires - On par with humans on customer satisfaction - Higher accuracy leading to a 25% reduction in repeat inquiries - Customer resolves their errands in 2 min vs 11 min - Live 24/7 in over 23 markets, communicating in over 35 languages It performs the equivalent job of 700 full time agents... read more about this below. So while we are happy about the results for our customers, our employees who have developed it and our shareholders, it raises the topic of the implications it will have for society. In our case, customer service has been handled by on average 3000 full time agents employed by our customer service / outsourcing partners. Those partners employ 200 000 people, so in the short term this will only mean that those agents will work for other customers of those partners. But in the longer term, as more companies adopt these technologies, we believe society needs to consider the impact. While it may be a positive impact for society as a whole, we need to consider the implications for the individuals affected. We decided to share these statistics to raise the awareness and encourage a proactive approach to the topic of AI. For decision makers worldwide to recognise this is not just "in the future", this is happening right now. More in our press release klarna.com/international/pre…

🎉 Big announcement from @acedotlaw ! We're now empowered by @finichatAI state-of-the-art Generative AI. 🚀 What does this mean for startups? ✅ Enhanced Legal Guidance: Navigate complex legal waters smoothly with our AI-driven assistance. ✅ Unmatched accuracy: Fini’s multi LLM layer tech ensures that Ace is able to navigate your complex questions with an incredibly high level of accuracy (better than Chat GPT ...or most lawyers for that matter ;) ) 🤝 Startups, you're no longer alone in legal challenges! Fini's tech ensures Ace can provide in-depth, precise assistance just when you need it. How big is this? 🌟 We’re joining the ranks of companies like @duolingo and @opensea who also trust in Fini's platform. While Fini dominates in realms like customer support, increasing marketing engagement, and now legal assistance with Ace, we're proud to be at the forefront of this innovation. Dive into this new era of legal support for startups with Ace and Fini. Here's to breaking barriers and making startup legal issues a thing of the past! 🍾 #AceXFini #LegalTechRevolution #StartupsUnite

Acquiring new users is 5x more expensive than retaining users. Better support can reduce churn 💬 Meet @finichatAI, an AI agent turning your knowledge base into 24/7 chat support. Set-up only takes 2 minutes! 🤖 Kudos to @deepsinglak & @hakimkaye for helping teams retain users.