Joined May 2009
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Jun 11
Contact centers are fluid and adaptive organizations that must be aligned with customer demand, employee well-being, and the enterprise bottom line
dmgconsult.com/reports/2025-…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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Jun 10
Looking for a FREE detailed analysis of a market that is undergoing rapid reinvention as AI reshapes WFM? DMG has exactly what you want and it’s on the house!
dmgconsult.com/workforce-man…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
7
Jun 9
AI technology is still maturing, but it is already strongly influencing how companies think about the delivery of their products and services.
dmgconsult.com/the-agentic-a…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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Jun 4
The back office is becoming a critical part of the #CX flow, requiring #WFM platforms that can forecast, schedule, and manage multistep, effort-based work with the same rigor applied to #contactcenter interactions.
dmgconsult.com/workforce-man…
#contactcenter
#AI
#CA
#AgenticAI
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Jun 3
The power and potential of agentic AI are unquestionable, and it is being deployed in production CX environments today.
dmgconsult.com/agentic-ai-in…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
5
Jun 2
If you have ever wanted a DMG Consulting Market Report FOR FREE, it’s your time. Get the latest WFM industry report now at no cost.
dmgconsult.com/workforce-man…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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May 28
AI, analytics, and automation are reshaping the WFM landscape, and DMG is providing a market report at no cost giving insight on what CX and operations leaders need to know.
dmgconsult.com/workforce-man…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
5
May 27
The myth that “bots replace WFM” is persistent — but the reality is the opposite.
dmgconsult.com/the-hybrid-wo…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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May 26
Have you heard??? For the first time ever, DMG Consulting is offering a full market report at no cost.
dmgconsult.com/workforce-man…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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May 21
IT’S HERE! DMG Consulting’s WFM Industry Report is up on the site and all yours for dollars.
Just head to dmgconsult.com/workforce-man…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
5
May 20
As intelligent automation takes on more volume, a new question is emerging across the industry: If bots are doing the work, do we still need workforce management (WFM)?
dmgconsult.com/the-hybrid-wo…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
5
May 19
Last chance to register for tomorrow’s webinar with @dfluss , President of DMG Consulting, and @AnnieMazda from @NICELtd as they discuss WFM and back-office operations.
Register here: bit.ly/4mOeaTZ
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
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May 18
DMG Consulting is doing something it’s NEVER done before and offering a new comprehensive market report FOR FREE! We will be providing details on how you can access it in the coming days, so make sure you check back here for updates.
#DMGResearch
#contactcenter
#AI
#WFM
8
May 15
Big things are going on behind the scenes to get ready for something new from DMG. Stay tuned for more details right here.
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May 14
Agentic AI shifts the service blueprint from passive execution to dynamic orchestration.
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
9
May 12
On May 20th at 1pm ET, join @dfluss , President of DMG Consulting, and @AnnieMazda , from @NICELtd for a conversation about WFM and back-office operations.
Register here: bit.ly/4mOeaTZ
#DMGResearch #contactcenter #CX #AI #CA #AgenticAI #WFM
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May 7
Join Donna Fluss, President of @DMGConsultLLC and @AnnieMazda , from @NICELtd to discuss WFM and back-office operations!
Register here: bit.ly/4mOeaTZ
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#WFM
1
4
May 6
Balancing efficiency, personalization, and responsible AI adoption will define enterprises’ path forward in 2026.
dmgconsult.com/dmg-consultin…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
5
May 5
Agentic AI’s cognitive capabilities are still at a level of intelligence well below that of most humans; however, it has strengths that humans do not.
dmgconsult.com/agentic-ai-in…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
4
Apr 30
For companies to realize the benefits of Agentic AI, it must become an integral part of the workflow—not merely used to enhance system outputs and recommendations.
dmgconsult.com/agentic-ai-in…
#DMGResearch
#contactcenter
#CX
#AI
#CA
#AgenticAI
#KM
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