Product Design & Experience Strategy Leader
Joined April 2009
- Tweets 652
- Following 1,601
- Followers 549
- Likes 735
25 Photos and videos
15 Jul 2022
Interesting in designing products as part of a growing team of diverse Product Designers and UX Researchers? The future of electric utilities - Grid modernization - Human-centered design practice helping to reach Net Zero goals! Your work will have real i…lnkd.in/g2YXwUUS
Steven Callahan retweeted
24 May 2022
"They f------ failed our kids again": Father of Parkland school shooting victim reacts to Texas elementary school shooting msnbc.com/live
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19 May 2022
There's rarely something shared here that gives me pause, but the truth of this post did. These are the struggles of a so called modern life. Let's not forget to keep things in balance. lnkd.in/gpQjRfXs
Steven Callahan retweeted
6 Jul 2021
So many lessons from my friend @nhannahjones, this morning.
Go where you are embraced, celebrated, valued and supported.
Go where you don’t have to fight for people to see your brilliance.
And, avoid spaces if they barely tolerate you, even if they’re familiar and beloved.
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16 Aug 2021
The partnership between IT leadership and CX pros with customer-centered design practice is crucial for success. #CX #XD cio.com/article/3628736/cust…
2 Aug 2021
Insightful read - breaks down the fallacies of top-down management constructs. #decentralized #innovation ez.substack.com/p/the-pandem…
27 Jul 2021
The lack of empathy in the UX community is rooted in the commoditization of UX design and lack of experience/understanding by a design team working through real-world design/business problems. The gig-econ is partially to blame in a self-promotion fueled world. #uxdesign
13 Jun 2021
Technology partnership with customer experience driving change #CX zdnet.com/article/business-b…
18 May 2021
Customer service is not customer experience (and vice versa) #CX @thomasastewart @pocobu8 sb.stratbz.to/3fqMGkS via @stratandbiz
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5 May 2021
Empathetic business practices, revealing that proactive customer service programs (those that anticipate customer needs) increased net promoter scores and customer satisfaction scores by a full percentage point. fastcompany.com/90629671/why… #CX #customerexperience #NPS
22 Mar 2021
Airbnb adapts UX to changing behaviors. People used to know where and when they were going. Now 40% either don't have a location in mind or don't have a date in mind,". In February Airbnb launched "flexible search," an open-ended CX to look for homes. #CXinsights #CX #ux
21 Oct 2020
Customer-centric data gives insights needed to create unique omnichannel platforms. Intelligent workflows give customers freedom to buy how, where, when they choose is the cornerstone of new digital business models today. Spot-on post by @LouisColumbus ow.ly/Dgfe50BYLvT
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21 Sep 2020
Do organizations suffer from a lack of empathy or are organizational biases obscuring the true customer needs and creating a gap between intent and impact?
#CX #CXstrategy #UXstrategy #customercentricity
steve-callahan.com/views/202…
17 Sep 2020
A heartfelt and beautiful obituary by @ethan_iverson. So rare to have the complexity of a man shared with such love and respect. RIP Stanley Crouch npr.org/2020/09/16/913619163…
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4 Sep 2020
Great AM Best session on the relevancy of insurance and importance of innovation in an age of volatility and shift to intangible risks. Important questions and opportunities by host and stellar panel.
@AMBestCo
news.ambest.com/articleconte… #Insurtech #insurance
12 Mar 2020
How to Stay Sane While the World Falls Apart by David A Staab - We are a people and a culture that takes pride in tackling problems and setting goals. This situation we find ourselves in is uncertain and complex on many levels. IMO this essay can help. link.medium.com/Z6E4zmJXN4
19 Feb 2020
Lean Leadership lessons from Dwight D. Eisenhower “In preparing for battle I have always found that plans are useless, but planning is indispensable.” #UXstrategy #CX #experiencestrategy
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