Kudos to
@AirFranceKLM. They destroyed my wife’s suitcase (stuff happens), so we trudged to the service desk. I was hoping for some duct tape and expected to fill out a form where, maybe, they’d send me twenty bucks in six weeks or so.
Nope! The friendly and efficient clerk apologized for the damage, measured our suitcase, went into the back room, and returned with a brand-new suitcase, the same size, still in the shrink wrap. We swapped the contents right there and rolled out of baggage claim with the new suitcase.
Nicely done. That’s the sort of service I’d expect from Singapore Air, not a European carrier.
(By the way, what happened to
@SamsoniteUSA? Apparently they’re no longer gorilla-proof…)