We planned a maintenance on the 16th of January in order to upgrade hardware and one of our interconnectivity links with Proximus in West and East Flanders. #maintenance#planned#Belgiumissues.edpnet.be/?p=4033
Another new update: we were able to stabilize the situation and proceeded with preparations for replacing the faulty equipment. At 14:15, the switch to the new hardware has been successfully completed. We keep monitoring. #outage#Belgiumissues.edpnet.be/?p=4008
We are posting updates on our issues site. Last update from 12h09: our engineer is working to isolate and replace the faulty equipment. We are doing our best to restore the service. #outage#ongoing#Belgiumissues.edpnet.be/?p=4008
There's an ongoing outage for Walloon Brabant and Hainaut (service area A71). Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. We apologize for the delay in posting. #Belgium#outage#ongoingissues.edpnet.be/?p=3982
At 20h09 the problem was located: a major fiber outage has cut both fibers from our supplier and around 20h19 one fiber link was restored, traffic is back meanwhile but backup patch is still down, but we expect no more impact for our customers. Our apologies for the inconveniences. #outage#solved#belgium
Sorry for the delay in posting here our issue, there is an outage with internet and fixed voice services in service area A71. Our Network Operations team is investigating this outage. Further updates will be released as soon as possible. #outage#belgium
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Due to a card failure in one of our datacenters some customers may have experienced issues with the mail and telephony services hosted at our Sint-Niklaas datacenter. This issue has been resolved at 11:04, and all functionality has been restored.
Due to a card failure in one of our datacenters some customers may experience issues with the mail and telephony services hosted at our Sint-Niklaas datacenter.
We had a 20 min outage for the region A3 (Antwerp, Limburg, Flemish Brabant). Meanwhile connections are back up. Our apologies for the inconveniences. #outage#Belgium#solvedissues.edpnet.be/?p=3910
We scheduled a maintenance on 07/03/2023 between 2 and 6 AM, which will impact internet services for regions Antwerp, Limburg, Flemish Brabant, West and East Flanders. #Belgium#maintenance#plannedissues.edpnet.be/?p=3896
We are asking Proximus once again to (re)check the few specific lines (we gave all the details) that are still down... when we have feedback, we will inform here on Twitter.