We are the Egnyte Operations team.

Joined March 2010
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The issue is resolved and access should be back to normal at our West Coast datacenter.
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We are still working on the issue in our West Coast datacenter. For updates, please see status.egnyte.com

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We are investigating a latency issue with Comcast customers in the Boston area and will post another update shortly.
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Some Comcast customers in the Boston area are able to access Egnyte now. If you are still unable to access, please contact our Support team.
[status] Investigating: We are experiencing an issue with our WebUI service in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes. stspg.io/72523617e?u=lyk0gv2…
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[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/72523617e?u=s0nmblg…

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[status] Resolved: This incident has been resolved. stspg.io/72523617e?u=pgsp8rk…

[status] Scheduled (Oct 12, 2019, 04:00 UTC): We will be performing database maintenance in our West Coast data center. Customers will experience a 20 minutes interruption during the maintenance window. stspg.io/41c6cf2a4?u=2p6b453…

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[status] Completed: The scheduled maintenance has been completed. stspg.io/41c6cf2a4?u=5znhsb9…

[status] Investigating: We are experiencing an issue with our FTP services in the US-East Coast and are investigating the problem — we will provide you an update in next 30 minutes. stspg.io/fd0c034a9?u=j9lglbm…

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[status] Monitoring: A fix has been implemented and we are monitoring the results. stspg.io/fd0c034a9?u=w7c3scf…

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[status] Scheduled (Oct 5, 2019, 04:00 UTC): We are performing maintenance in our West Coast data center. Customers should expect service interruptions of up to 30 minutes during the maintenance window. stspg.io/cde0381d0?u=qq00q26…

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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/cde0381d0?u=hyndkzc…

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[status] Completed: The scheduled maintenance has been completed. stspg.io/cde0381d0?u=tlyt747…

[status] Scheduled (Oct 5, 2019, 04:00 UTC): We will be performing various maintenance tasks at our East Coast data center. Customers may experience short service interruptions during the maintenance window. stspg.io/fff3b9182?u=k8qxnd7…

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[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. stspg.io/fff3b9182?u=v1667z2…

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