@JohnLewisRetail @johnlewishelp colleague just purchased an expensive laptop, your support advised to process payment via click collect at your O circ store & as item is currently in stock, we could collect today. After paying you (1/2) #johnlewis

@JohnLewisRetail @johnlewishelp now to be told we can’t collect until 3pm tomorrow, despite it being in stock & following your advice. We said this is urgent. You’ve taken our money then been difficult, sort this out, terrible customer service & expect better. (2/2) #johnlewis