Author of Delight Your Customers & The Revelation Conversation. Formerly with @MarriottIntl | Fan of leading, serving, and inspiring on purpose.

Joined January 2009
1,535 Photos and videos
The boys are loving Thailand! ๐Ÿ‡น๐Ÿ‡ญ ๐Ÿ˜ #SeniorTrip
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Steve Curtin retweeted
THE 53-YEAR WAIT IS OVER! THE KNICKS ARE NBA CHAMPIONS!
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Wow! โฆ@nyknicksโฉ ๐Ÿ•๐Ÿš•๐Ÿ—ฝ๐Ÿ€๐Ÿ†
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Steve Curtin retweeted
No words
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Steve Curtin retweeted
Sports, the last thing that still brings us together.
This is the clip.
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Steve Curtin retweeted
Jun 11
AN ALL-TIME ANGLE OF AN ALL-TIME MOMENT. OG Anunobyโ€™s unreal putback gave the Knicks a 3-1 series lead!

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Steve Curtin retweeted
OG ANUNOBYโ€™S GAME WINNING TIP IN.
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The boys were riveted by the venom extraction at the snake zoo in Bangkok. ๐Ÿ ๐Ÿ‡น๐Ÿ‡ญ
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The boys are headed to Thailand. โœˆ๏ธ ๐ŸŒ ๐Ÿ‡น๐Ÿ‡ญ ๐Ÿ‘จ๐Ÿปโ€๐ŸŽ“ #SeniorTrip
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The Flatirons. Chautauqua Park | Boulder, CO. โ›ฐ๏ธ โ›ฐ๏ธ โ›ฐ๏ธ
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District Market (LaGuardia) adds a 3% fee to subsidize employee wages on top of >45% product markups. Iโ€™m seeing more businesses impose an array of fees to shift labor costs directly to customers. (And the irony is that I was using a self-checkout kiosk!)๐Ÿค” #custserv #custexp #cx
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Great trip to get Kennedy settled in student housing for her summer internship. ๐Ÿš• ๐Ÿ• ๐Ÿ—ฝ
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Congratulations, Car-Car! ๐Ÿ‘จ๐Ÿปโ€๐ŸŽ“ ๐ŸŽ‰
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.@FedEx has, once again, missed its 4-hr delivery window for a package that requires a signature. The status quietly changed from โ€œ10:50am-2:50pmโ€ to โ€œBy end of day.โ€ This clunky delivery process is completely avoidable in 2026. @FedExHelp #custserv #custexp #cx
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Wordle 1,777 2/6 ๐Ÿ’…๐Ÿผ โฌ›โฌ›โฌ›โฌ›โฌ› ๐ŸŸฉ๐ŸŸฉ๐ŸŸฉ๐ŸŸฉ๐ŸŸฉ
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Kennedy met up with a friend studying in Italy. ๐Ÿ‡ป๐Ÿ‡ฆ ๐Ÿ‡ฎ๐Ÿ‡น
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I encountered this message yesterday while playing MapTap. Itโ€™s likely from the gameโ€™s creator, John Donham. To me, it represents whatโ€™s possible if you care. #leadership #custserv #custexp
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Mood. #Boulder โ›ฐ๏ธ
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Carterโ€™s surveying snakes in La Junta, Colorado. ๐Ÿ
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