I help design teams design a little bit better. Co-wrote design leadership book Lift Off! bit.ly/34dJlUu Found in pastels; fond of English bulldogs.
Joined February 2009
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19 Nov 2018
Company: Chris-we can’t find any qualified designers. Please help
Me: here’s an awesome person
*intros*
Me to designer: How’s interviewing?
Designer: Took 6 weeks to call, interviewed 2x, then ghosted
Me to co: *Youre’re* the problem.
👏 redesign 👏 your 👏 hiring 👏 process 👏
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28 Sep 2022
In France for a few days and wondering if anyone back home has tried this and it worked lmk kthx
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10 Jul 2022
As a typical cynic when I see ✌️most influential✌️lists of anything related to my profession, I got a chuckle and a 🙄after seeing this for the Most Influential UX Professional on LinkedIn this week
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19 May 2022
Folks hired in last 2 years (& interns) may have never been in your (or any) office. If you see behaviors you think need adjusting, keep in mind:
* your org is likely touting “bring your whole self” to work
* don’t use squishy feedback like “how they show up”; say what you mean
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26 Apr 2022
2016: “hot take: designers don’t need portfolios”
2017: no one
2018: no one
2019: no one
2020: sure as hell no one
2021: no one
2022: “oh hey, designers don’t portfolios”
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26 Apr 2022
Can’t wait to be back in Minneapolis next month for @ConfabEvents. I’ve loved seeing this conf continue to lead the industry for over 10 years since my first visit in 2011, to now this year to see a colleague present, bring a team, and actually help sponsor.
More 🍰 💕 less 🌪
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24 Apr 2022
Twitter alerts from people I don’t follow with no context are either terrifying when mistaken for a mention or look like laughable WhatsApp spam
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21 Apr 2022
Clearly the product manager who thought it was a great idea to notify everyone on a text thread that one random donk laughed or thumbs upped a comment has never been on a group chat with a kid sports team’s parents
22 Mar 2022
Totally understand why Slack doesn't have a mute-user feature, but maybe there could be one for free plans used by community groups after one person *checks history* posts every. single. day.
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10 Mar 2022
It stuns me that today some people legitimately think there is a conflict between design practitioners and people who sell workshops to call it, with a straight face, a UX Civil War. And oh hail no I’m not linking the evidence
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16 Feb 2022
When you’re about to reschedule a doctors appointment because you’re in too many meetings and you realize that’s definitely not how self care works
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16 Feb 2022
Today on an introductory call w/ awesome candidate:
Them: “I think I know some of your coworkers”
Me: “Awesome! I know….your …uhh…older brother?”
Them: “oh yeah, that’s my dad”
That’s a first.
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7 Feb 2022
Using sportsball references all the time usually isn’t an inclusive approach to clear communication, but using sportsball references and then “apologizing to the ladies” for doing so is for damn sure sexist and assumes only doods know the sports.
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5 Feb 2022
Saw someone try to pitch a design job as working at the mint.com of [something]. Does that reference mean anything to practitioners under 30?
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2 Feb 2022
I’ve seen a risk of conflating design deliverables and artifacts to job titles and seniority, where only some senior folks should make these things and those folks make those things.
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2 Feb 2022
When distinguishing levels, roles or what makes someone senior or not, look at scope, altitude, and expected and realized impact and outcomes, and who these roles partner with instead of saying “only senior folks make those”.
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2 Feb 2022
It’s an easy trap to fall into because it’s simpler to segment deliverables by role, but you risk unintended downstream consequences in doing so.
Role clarity ain’t easy, but anchoring it on activity won’t get you there.
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