Celebrating the spirit that turns ambition into action, year after year. Araw ng Kalayaan 🇵🇭

Your CSAT score is perhaps the most confident lie in your business. 📉 Think about it. It's an average of the handful of customers who bothered to fill out a survey. And a total blank for everyone else who didn't. You're running an entire CX strategy on a 4% response rate (and a gut-feel! 🙄) Let's shift that: stop asking customers to rate the conversation, and start reading the conversation itself. Watch how Exotel's AI-led CX ecosystem turns every conversation into action. #CX #ConversationIntelligence #CustomerExperience #ContactCenter #Exotel

Excited to announce our partnership with , one of South Africa's leading CX and intelligent automation consultancies. iAHUB works with enterprises across Africa on CRM, contact centres, omnichannel CX, and agentic AI. Now, with Exotel in the mix, we're jointly taking AI-powered customer experience infrastructure to the continent. One goal: Help African enterprises build CX that actually scales. Reach out to Dale Rosenberg and Charles Lalieu at iAHUB or our team to know more. #Exotel #iAHUB #Africa #CX #Partnership

Your AI dialer is live. But is your call flow RBI-ready? 👀 Most lenders find out the answer during an audit. We mapped the exact controls, platform settings, and audit artifacts your collections ops needs - before the inspection, not after. Read the guide 👇 exotel.com/blog/rbi-complian… #BFSI #DebtCollections #AI #Exotel #RBI

Eid Mubarak 🌙✨ At Exotel, we believe the best conversations bring people closer, across cultures, communities, and distances. This Eid, we celebrate connection, kindness, and the joy of coming together. Whether across a dinner table, a phone call, or a message sent with love, the moments that matter most begin with reaching out. Wishing you and your loved ones peace, happiness, and togetherness today and always 🤍

Months of planning. Hundreds of conversations. One room. We're almost there. This is what the day of #EngageX looks like before 250 of India's sharpest CX minds walk through that door. The real conversations start in a few hours. Watch this space for the live 👇 #EngageX2026 #BehindTheScenes

For India's biggest financial institutions, trust isn't a nice-to-have. A life insurance policy is a 20-year promise. A home loan is a family's biggest financial decision. A securities account holds someone's retirement. When AI enters these relationships — the stakes aren't just operational. They're existential. Trust Is Not a Brand Attribute. It's an Economic Asset. Moderated by Latha Venkatesh, Executive Editor, CNBC-TV18 — with four leaders who live this every day: 🔹 Tarun Chugh — MD & CEO, Bajaj Life Leading one of India's fastest-growing private life insurers with 1.6 lakh agents, 595 branches and India's only 100% digital agency channel. When you're making a 20-year promise to millions of Indians, trust isn't a metric. It's the business model. 🔹 Alok Aggarwal — CEO, Muthoot Homefin (India) Limited Building affordable housing finance for lower-income India, the customers who have the most to lose and the least room for error. When you're lending to someone's first home in a Tier 3 city, trust is earned in person, one family at a time. What happens when AI enters that relationship? 🔹 Dhiraj Relli — Co-Founder & CGO, HDFC securities Led HDFC Securities from a branch-based broking model to a fully digital platform serving millions of investors, including first-time millennial investors navigating markets they've never been through before. Trust in financial services is built over decades. It can be lost in one bad interaction. 🔹 Shivakumar Ganesan — CEO, Exotel Powering customer interactions for 4,500 enterprises across India. His view: AI doesn't erode trust, the wrong deployment of AI does. The infrastructure you build determines the experience your customers feel. 21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel Registrations open. 👉 lnkd.in/gCFqwEqV #EngageX2026 #CustomerExperience #CXLeaders #TrustInCX #Exotel #CNBCTV18 #ForbesIndia

In financial services, trust isn't a value. It's the product. Every interaction a customer has with their broker is either building that trust or quietly eroding it. Dhiraj Relli, MD & CEO of HDFC securities, joins us at EngageX 2026 with a front-row perspective on how one of India's leading broking firms is turning trust into a measurable business asset. 21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel 👉 tinyurl.com/3bka85e6 #EngageX2026 #DhirajRelli #HDFCSecurities #CustomerExperience #BFSI #Exotel

CX strategy is easy to talk about. Much harder to build — at scale, under pressure, across millions of deliveries. SONIA NAIR, VP & Head of Customer Service at Blue Dart, has done exactly that. At EngageX 2026, she brings the real story — the decisions, the trade-offs, and the moments that actually moved the needle. No theory. Just what it looks like from the inside. 21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel 👉 tinyurl.com/3bka85e6 #EngageX2026 #SoniaNair #BlueDart #CustomerExperience #CXLeaders #Exotel

We spend all day talking about understanding customers. Suhani Shah does it in seconds. India's leading mentalist joins EngageX 2026 as our Special Guest — because the best CX minds know that reading people isn't just an art. It's a superpower. 21 May | Mumbai | Forbes India & CNBC-TV18 in association with Exotel 👉 tinyurl.com/3bka85e6 #EngageX2026 #SuhaniShah #CustomerExperience #Exotel

The best customer relationships don't feel like customer relationships. They feel like trust. Like familiarity. Like a brand that actually knows you. Rajesh Dogra, Chief Customer Experience Officer at Air India Limited, joins us at EngageX 2026 to explore what it really means — when business becomes a best friend. 21 May | Mumbai | In association with CNBC-TV18 & Forbes India 👉 tinyurl.com/3bka85e6 #EngageX2026 #CustomerExperience #CXLeaders #Exotel less