903 Photos and videos
We're excited to welcome @Expivia as a Gold sponsor for #NICEi24!
The countdown is on! Secure your spot today:
okt.to/j9s5xJ
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We are excited to speak more about this at Interactions!!!
@Expivia is pioneering a digital integration between NICE CXone and Discord, enabling agents working in tandem with Azure-based listening bots to effectively moderate dozens of discussion channels across multiple servers.
okt.to/YAlOH4
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@Expivia is pioneering a digital integration between NICE CXone and Discord, enabling agents working in tandem with Azure-based listening bots to effectively moderate dozens of discussion channels across multiple servers.
okt.to/YAlOH4
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This week, the NICE team brought CX in Your City to the Philadelphia Museum of Art!
We explored #CX #AI with @sklososky, @FuturePOV and @tlaird_expivia, @expivia, and discussed how to paint a customer experience masterpiece for your business. Thank you to everyone who attended!
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Expivia retweeted
16 Jun 2023
Bracket A playoff standings are set.
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Setting up a High-End Contact Center (On the Cheap)!
In this episode, we look at all the tools that you need (and don't need) in setting up a high-end contact center
Video:
buff.ly/3j26Ese
Audio:
buff.ly/3wr5xVX
#callcenter
#contactcenter
#callcentergeek
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ACG Episode 175 Unique Uses for ChatGPT Ai in the Call Center
In this episode of Advice from a Call Center Geek, we think about some of the unique and "out there" uses cases for AI in the contact center.
Click here to listen
buff.ly/3ILB0cI
#callcenter #contactcenter
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ACG Episode 175 Unique Uses for ChatGPT Ai in the Contact Center
In this episode of Advice from a Call Center Geek, we think about some of the unique use cases for AI in the contact center
Click here to listen
expiviausa.com/podcasts/
#callcenter #contactcenter #callcentergeek
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In this episode of Advice from a Call Center Geek, we look at some unique ways to route calls in your contact center using data and CRM integrations.
Audio:
expiviausa.com/podcasts/
Video:
youtu.be/Eehg5qmjzgE
#callcenter #contactcenter #callcentergeek
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ACG Episode 173
Let's Talk Airline Customer Service 'Mageddon!
We take a hard look at what happened with Southwest Airlines and the total customer service meltdown that occurred over Christmas '22.
expiviausa.com/podcasts/
#callcenter #contactcenter #callcentergeek
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Ultimate Guide to Contact Center Outsourcing Episode
If you are looking to outsource your contact center this is a MUST listen.
Video:
youtu.be/omC3cbNjd3Q
Podcast:
expiviausa.com/podcasts/
#callcenter #contactcenter #callcentergeek
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ACG 169: Games in the Call Center, Necessary or Juvenile?
In this episode, we talk about how to use games and motivations as positives and not negatives.
expiviausa.com/podcasts/
#callcenter #contactcenter #callcentergeek
ACG Episode 166
Three Pillars of Call Center and Contact Center Metrics
In this episode of Advice from a Call Center Geek, we take a look at the three pillars of #contactcenter metrics, efficiency, quality, and sales.
expiviausa.com/podcasts/
#callcenter #callcentergeek #cx
It's the Customer who motivates you to,
1) Innovate
2) Grow
3) Improve
Yet in many companies, the service and support of the customer is the last thing that is thought of. Seems backwards...
#customerservice
You're not just a call center supervisor, you are the CEO of your team.
Your 10-15 people are your small business.
How are you growing your business every day?
#callcenter #contactcenter #callcentergeek
Look up “how to improve my call center”. None of those suggestions will be quick fixes.
Here 5 you can do tomorrow.
Anyone that does any of these tomorrow please comment.
#callcenter #contactcenter #expivia #callcentergeek
Call center outsourcing prices around the world. On, Near, and Offshore. What will you pay?
Head over to buff.ly/2NzCnyS for more info on us and our range of contact center outsourcing options!!
#callcenter #contactcenter #BPO #expivia video.buffer.com/v/6331d9f5a…
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Tips for serving Digital/Social Customer Service channels.
Head over to expiviausa.com for more info on us and our range of contact center outsourcing options!!
#callcenter #contactcenter #BPO #expivia
One unsung use case for speech analytics is to use it for fraud protection, this is one of the benefits all Expivia outsourcing clients receive!
Head over to expiviausa.com for more info on us!
#callcenter #contactcenter #expivia
Episode 163 of Advice from a Call Center Geek
My Take on Sanas Voice Product Controversy
Video: youtu.be/sq-Vdk8VId4
#callcenter #contactcenter #callcentergeek