👋 Boostopia is an All-in-one support operations platform. Engages your team improves your customer experience. Get started - 100% for free.
Joined May 2016
- Tweets 612
- Following 361
- Followers 162
- Likes 402
229 Photos and videos
Pinned Tweet
22 Oct 2019
💡What if your Ecom or SaaS support team had 30% less support convo’s, were 20% faster, and significantly less stressed?
See why co’s like...
• Bombas 🐝
• Peter Millar 🏌️♀️
• Reformation 👗
• Allbirds 🐦
...have worked with us ➡️
boostopia.com/case-studies
1
2
24 Nov 2020
Checkout interview with our founder with the ‘Enterprise Doctor’:
6 Oct 2020
Why are brands like @public_rec, @PlayOsmo, @petermillar , @kettleandfire using Boostopia to improve their support ops with their existing ticketing system to (save money) and improve their customer experiences (make money)?
6 Oct 2020
It's been 7.5 years since I last got to be on the show with @AndrewWarner; excited to be back and chat ecom, #dtc, and tech startups.
🕯️candles → 💻 support software
I don’t promote podcasts I’m on, but this one with of Mixergy is worth your time 👉 pod.link/Mixergy
2
18 Aug 2020
what do you say DTC and ecom? Our founder @jcwinter is all in on 3PL, 99% of the time...
18 Aug 2020
DTC Twitter. How many of you run your own warehouse/fulfillment vs 3PL? Or do you have a strong opinion on this topic one way or another?
2
Boostopia retweeted
20 Jul 2020
Why do CEO’s seemingly ‘not put the customer first’?
a thread 👇
20 Jul 2020
true. The impediment has been one of attribution. They don’t do that because they can’t see the connection between poor customer experiences and LTV. So typically, your left with support leads advocating with no foundational model, and executives trying to prioritize investments.
1
Boostopia retweeted
13 May 2020
Read our latest CX5 Interview with Craig Stoss about how he's built customer support teams, where tools help and hurt and how he helped launch a #KnowledgeBase in his last role. 👇
blog.unymira.com/en/cx5-talk…
3
6
6 May 2020
Should support report to ops or marketing?
👇🏻👇🏻👇🏻
*tweetstorm warning*
⛈🌪☄️💨🌊
6 May 2020
Both. Too much trendy vernacular for the role. Breakout “Reactive” traditional support/service vs “Proactive”. 98% of Ecom is reactive. People need to stop with stupid names with fluffy KPi’s. Better service is better operations.
1
7 Apr 2020
(1/5)What framework do you use to make improvements in your #custserv or #customersupport operation?
We think through the Build-Measure-Learn loop
👇
1
7 Apr 2020
(4) Finally, make sure you Measure the impact:
- Set SMART goals for each of the changes you made 🥇
- Create reminders to check the progress 🕐
- Make sure others know your goals #accountability 👋
1
7 Apr 2020
(5/5) Then start the process over! 🔁
- Access the impact of what you built 📈
- Build something new 🛠️
- Create new goals ↗️
30 Mar 2020
1
30 Mar 2020
7/ Need some help thinking through the status of your support operation?
We'll you've got to know exactly where your operation stands before you can figure out where to take it
1
Boostopia retweeted
27 Mar 2020
Durham-based team @getboostopia is making life more easier for Customer and Support Managers - congrats to them on publicly launching their software!!
Check their story out here: bit.ly/2UkCbGu
1
13