Don't know if I'm the only one or everyone in the same boat - but with time as the business & responsibilities are growing, I'm becoming more & more frustrated and lonely with time.
When we started BlogBing in 2015, it was all simple. Even till 2018, it was normal. We were not making much profit, as most clients paid an average 5-10$ per month.
But life was sorted & calm. I was in touch with everyone, some customers even had my personal number, I was constantly working on making people "happy". The team has a kind of family bonding. The people around me were super connected.
Now BlogBing is grown. We're charging ~100x higher per customer on average. The growth is awesome. But it's all now more & more corporate.
Support is getting more robotic, we've so many "defined" answers, I've made my number completely private, and I'm mostly "protected" by people, so I can focus on business. Even at the team level or with friends, it's all too much silence.
I'm mostly alone, not talking to anymore. Almost always frustrated - shouting over everyone & everything. Too many complaints over small things.
The vibe is more moving from I need to sort this out anyhow to I've backups if things don't work as expected. The "I don't care" attitude.
I'm wrong - Maybe. But if I justify myself - there are so many things going around, it's impossible to be personal with everything. Otherwise, things will kill my mental strength every day.
The whole growth is making me more robotic, than the person I was a few years back. So much trust issues, arrogance, frustration, loneliness and I don't know.
We're operating with one of the strictest policies in support - and firing customers regularly to keep it calm & respectful for everyone. But I feel things can be solved in other ways as well.
Is it with everyone? Or I'm the only one fighting with this? Want to learn from you all โค๏ธ