Hello #datafam I built this Call Performance Dashboard to track metrics to track call spikes, centers, location, reason for calls and call channels. Dashboard Inspo was by @TheMattAnalysis #PowerBI #CallCentreAnalytics #ObinnaAnalytics #DataStorytelling

See how you can leverage social media, customer feedback/complaints, call center interactions, CSAT surveys, and other data to find out how your customers feel about your services and what you can do to keep them happy. hubs.ly/H0cVYkR0 #CallCentreAnalytics

Tracking every customer touchpoint to optimize the customer journey. Try #Analance #CallCentreAnalytics Read Part 2 hubs.ly/H0bdJDr0 #DucenBlog

Track every customer touchpoint to optimize call centre operations. Try #Analance #CallCentreAnalytics Read Part 1 hubs.ly/H0b81mT0 #DucenBlog