This timeline shows why a simple support ticket is no longer enough. We need wider media coverage to look into these practices. When consumers are forced onto social media to resolve automated billing errors, they should not encounter confusing redirection loops and irregular payment demands that leave them further defrauded. @THISDAYLIVE @MobilePunch
@GuardianNigeria @nigeriantribune
@palmpay_ng and @flexi_ng, an immediate, public, and transparent statement is required. You must audit the transaction history of June 14, 2026, identify the destination of the ₦8,752 payment sent to the "REFUND APPROVAL" account, and provide a full billing reconciliation to @ojkreates.
No licensed financial institution or legitimate framework requires a consumer to make a forward payment or return a partial credit to a separate virtual account to trigger an automated backend technical reversal. @SaharaReporters @TechCabal @fisayosoyombo
@palmpay_ng and @flexi_ng cannot treat this as an isolated customer care issue. They must clarify if the account number and phone number used belong to their authorised recovery infrastructure. If they do, it points to predatory support practices; if they do not, it reveals a serious data leak where consumer dispute details are exposed to outside actors. @NDICNigeria @taiwoyedele @FinMinNigeria
When financial institutions publicly instruct users to move to private DMs and secondary support handles without secure, authenticated channels, they create a dangerous environment. This allows rogue internal actors or coordinated third-party bad actors to intercept distressed users and exploit them.
CC: @cenbank @fccpcnigeria
#FintechAccountability #ConsumerProtectionNG #CentralBankOfNigeria #FCCPC #FintechWatch #DigitalLendingFraud #EthosMonitoring
2
1
35
If your system is automated enough to pull funds out of @ojkreates's wallet four times in a single minute, your customer success mechanism must be agile enough to reverse it without requiring the customer to initiate a formal dispute process across multiple handles. Sitting back while @ojkreates's fund is tied up degrades fundamental trust in digital credit platforms. @flexi_ng, you have been explicitly tagged into this thread. Rather than waiting for the customer to find your support desk, please pull the transaction logs from June 12, 6:40PM, coordinate directly with your host platform, and provide confirmation of an immediate reversal.
CC: @cenbank @fccpcnigeria
#FintechWatch #ConsumerProtectionNG #PalmPay #FlexiNG #DigitalLending
34
Jun 13
@muzecaka had their internet connection cut off by @FOBroadband immediately following a subscription renewal. Support subsequently informed the user that their working modem was obsolete and required a paid replacement. Terminating active accounts due to unannounced hardware deprecation violates basic consumer protection standards. @FOBroadband must immediately review this policy, provide equitable upgrade pathways for active subscribers, and implement a transparent hardware lifecycle framework.
CC: @NgComCommission @fccpcnigeria
#BroadbandWatch #ConsumerProtectionNG #TelecomRegulations #ISPAccountability #EthosMonitoring
@FOBroadband
I need clarity on my internet .
Less than 2 years ago, I subscribed and recently renewed my plan. A few days ago, my modem suddenly stopped working. When I contacted support, I was told I now have to purchase a new modem.
My concern is simple:
Why was there no prior communication about phasing out this modem?
Why allow active subscribers to renew subscriptions, only to inform them midway that their devices are now obsolete?
There was:
No official notice
No grace period
No upgrade transition plan for existing users
To me, this feels like poor customer handling at best — and forced device replacement at worst.
Nothing was wrong with the modem itself. Service was simply cut off, leaving users with no option but to buy a replacement.
Even if a phase-out was necessary, there should have been:
Advance notice
A transition period
Or discounted upgrade options for active subscribers
Let's imagine the numbers of users that will be affected. This is a forced replacement costs placed on customers.
This raises serious questions about fairness in how service transitions are handled in the ISP space in Nigeria.
I believe the Nigerian Communications Commission @NgComCommission should look into this situation and ensure subscribers are protected from sudden enforced upgrades without proper communication or transition policies.
@fccpcnigeria
17
Jun 9
In mistaken transfers, speed is everything before funds are swept away. @Popmorgan01 raised this instantly. @moniepointng please prioritise this user's DM and place a temporary hold on beneficiary account 5152767983. @ecobank_nigeria the transaction date is today, June 9th. Please skip the templates and fast-track the official interbank recall immediately.
Cc: @cenbank
#EthosIntervention #ConsumerProtectionNG #SafeBanking
I mistakenly transferred funds from my Ecobank account to a saved moniepoint beneficiary 5152767983 just 20 minutes ago. Please help freeze the funds before they are withdrawn. Reference ID 000010260609160529111269618867
@ecobank_nigeria @moniepointng
2
431
18 Oct 2024
URGENT! @Palmpay, I've been locked out of my account for 50 DAYS! Despite providing court order, my account remains frozen (Ticket #20240924000180). Unacceptable! I demand immediate resolution. Open my account TODAY! @CentralBankNGR @ConsumerProtectionNG, @palmpay_ng please
4
3
4
279