Since your account works on web, this appears to be a devicelevel restriction rather than an account ban. Avoid repeated login attempts or third party tools. Wait for support's review and monitor your ticket updates. Let me know if that helps, or feel free to contact me directly

#View | The first issue arises from the lack of control over firmware (devicelevel software) that often still resides with foreign manufacturers. bit.ly/36cjg3W

Using #devicelevel metering the immediate effect of #Smartcool is clear. Average of 2 months before #ECO3 install and 1st day post install

With frequent #DeviceLevel #data readings, insights are collected earlier & with a much more actionable bent! hubs.ly/H05t4L70

With frequent #DeviceLevel #data readings, insights are collected earlier & with a much more actionable bent! hubs.ly/H05t4L80

With frequent #DeviceLevel #data readings, insights are collected earlier & with a much more actionable bent! hubs.ly/H05t4450