HSBC TravelOne airport transfer partner Eco Mobility is completely all over the place ๐คฆโโ๏ธ
Official TnC PDF shared by
@HSBC_IN says request must be sent within 72 hours of travel.
But the reply from EcoMobility comes with another PDF saying 5 days prior.
And even if you email 5 days before travel, there is no response or confirmation.
Did not expect HSBC to partner with such an incompetent 3rd party vendor. Very poor experience so far.
Given HSBC already works with AVIS for Premier, why not extend the same partnership and just categorize vehicle types separately for both cards? Would have been far more seamless.