As President of the San Mateo County Board of Supervisors, I am proud to declare April 13-19 as Public Safety Dispatcher Week in honor of the incredible men and women who serve as the first point of contact in emergencies. 🚨📞
When someone dials 911, they’re often facing one of the worst moments of their life—a fire, medical emergency, crime in progress, or unfolding crisis. Before first responders arrive, it’s our dispatchers who answer the call, providing critical guidance, calming panicked voices, and ensuring help gets where it’s needed most.
In San Mateo County, our dispatchers handle hundreds of calls daily, making split-second, life-or-death decisions while staying composed under immense pressure. In 2024 alone:
📞 496,383 calls answered
🚔 364,459 incidents handled
🔥 Busiest day: 2,559 calls
🗣️ 30 languages spoken
📚 8,000 training hours completed
A special congratulations to Shanel Campana, Fire Specialist/Controller, for being named 2024 Dispatcher of the Year! 🎉👏 Your dedication and excellence set the standard for public safety in our county.
Shoutout to Natasha Claire-Espino for her outstanding service and commitment to keeping our community safe. Your hard work does not go unnoticed!
To all our dispatchers: We see you, we appreciate you, and we thank you. Your resilience and commitment keep our community safe every single day. 💙
#PublicSafetyDispatcherWeek #FirstToRespond #SanMateoCounty #DispatcherOfTheYear