Jun 11
Libraries know the right answer beats the fastest answer – but who says you can't have both? Recent LibAnswers updates have focused on efficiency, so you can keep up with changing patron expectations without cutting corners.
hubs.la/Q04kbNdp0
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30 Jan 2025
Checking in from the OLA Super Conference in Toronto! We've spotted this phenomenal poster from @QueensULibrary about how they're using RUSA guidelines to improve their FAQ knowledgebase powered by Springshare's #LibAnswers. Wow! 💡#OLASC
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ChatGPT...for Research!
The #UCalgary community can trial Scite for free until Sept 15.
Sign in using any UCalgary computer or sign up with your #UCalgary email to use off-campus.
ow.ly/Zur250SULto
Questions? Contact libinfo [at] ucalgary [dot] libanswers [dot] com
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29 Jun 2024
Guest Presentation Alert! Join us in 15 minutes for a presentation with Texas Tech University about how they used LibAnswers to improve their library's digital collections. Starting at 12:40pm PT at Booth #2635, or stream live from Facebook: facebook.com/springshare #ALAAC24
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12 Jun 2024
Our summer #LearningLab session is open for registration! Learn how Sara Hull from @SUNYEmpireLib is using #LibAnswers NPS module for leveraging continuous improvement with a really small staff!
calendar.springshare.com/eve…
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22 May 2024
Wow, @SU_Libraries! Your #LibAnswers site is fantastic - it's no surprise your clients make good use of your FAQs! 🤩
22 May 2024
📊 #DidYouKnow our "Ask a Librarian" FAQ pages had 13,861 views in 2023! 📈
Clients found answers quickly, saving time and effort. Explore the FAQs: libanswers.sun.ac.za/
#SULibrary #LibraryStats #VirtualServices #EfficientResearch
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28 Feb 2024
Starting in 15min at 9am! If you're attending #SCELCapalooza2024, be sure to swing by room UNH2300 for Springy Michelle's presentation on all new features from Springshare: From the New LibGuides A-Z list to the new NPS module in LibAnswers.
scelcapalooza2024.sched.com/…
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26 Feb 2024
One week from today! Curious about what your patrons think of your library and its services? Come to this live training webinar next Monday to learn all about tracking feedback with the NPS module for #LibAnswers. calendar.springshare.com/eve…
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16 Oct 2023
Si desea una página de inicio de LibAnswers tan atractiva como ésta de la UAO en Colombia, le recomendamos que vea nuestra sesión sobre “El Diseño de una página de inicio efectiva.” Puede ver la sesión aquí: training.springshare.com/lib…
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6 Oct 2023
Wow! 🤩 Such impressive numbers of #LibAnswers chats and tickets and #LibGuides views, @ExeterUniLib!
6 Oct 2023
🤝 We answered 9400 online chats and had 14,007 in person enquiries, 11,992 email enquiries to library@exeter.ac.uk and 1,302 LibAnswers tickets 🧵
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3 Oct 2023
Congrats to our friends at @prattlibrary for winning the @LibraryJournal Marketer of the Year Award! It's well deserved. We love having you on board with LibAnswers, too, to keep your "Chat with a Librarian" communication flowing! 💬 bit.ly/3rrPbOc
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22 Aug 2023
*** Temporary Library Closure ***
A reminder that from noon today the Language and Speech Science library will be closed to users. This is due to scheduled facilities maintenance. The team will still be monitoring LibAnswers. You can also reach them on lib-lass@ucl.ac.uk.
ALT A scene from SpongeBob wherein a customer is asking a restaurant owner if they are open despite a clearly displayed 'closed' sign
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1 Aug 2023
Stop hacking into our libanswers Carrie for inspiration to promote your extremely helpful systematic review resources!
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26 Jun 2023
Don't miss this! Get a sneak peek at our new #LibAnswers Net Promoter Score® module, which lets you gauge user satisfaction across your institution! Starting at 10:30am CT/11:30am ET, at ALA Booth #1525 or streaming live on Facebook. #ALAAC23
calendar.springshare.com/eve…
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24 Jun 2023
We have SO MANY new features to show you at #ALAAC23. Catch this morning's presentations at Booth #1525!
Saturday, June 24:
10am CT: New #LibGuides A-Z Features
10:15am CT: Explore #LibAnswers Chatbot
10:30am CT: New LibAnswers Net Promoter Score
ALT New LibGuides A-Z Features
ALT LibAnswers - Explore Chatbot
ALT LibAnswers Net Promoter Score
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4 Apr 2023
Our #LibAnswers PiBot Chatbot collected some important pi(e) data on #PiDay! For favorite type of pie, chocolate was 1st with 30% of votes, apple came in 2nd at 25%, and pumpkin took 3rd with 20%. Honorable mentions: peach pie, chess pie, and pizza. 🥧
ALT PiBot saying "congrats to our winning pies!" above a chocolate bar on a gold pedestal, an apple on a silver pedestal, and a pumpkin on a bronze pedestal.
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28 Mar 2023
It is bizarre sometimes to look at LibAnswers statistics (not one of my usual things to be check) & remember that I have someFAQs I wrote ages ago that get really high monthly usage. & others (which I think have really useful info in) that plunder along at 2 or 3 people a month.
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27 Mar 2023
Are you at the beginning of your #LibAnswers Chatbot journey? If yes, attend our planning workshop, Tues April 11 @ 2:00pm ET, that covers tips and strategies for planning out your Chatbot flows and journeys.
calendar.springshare.com/eve…
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21 Mar 2023
We love showing you how our Springy tools work together! Later today, we're hosting a live training all about using #LibInsight to analyze and compare your datasets from #LibAnswers and #LibGuides. Sign up now! calendar.springshare.com/eve…
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15 Mar 2023
Our last Flash Presentation of #acrl2023 is exploring the new #LibAnswers Chatbot functionality - starting in 15min at 7pm in booth #711.
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