Here's how you can hit 4.8 starts on Trustpilot in a few months.
Sharing an example of my client NATPAT:
A few months ago they were at 4.2 with around 3,000 reviews.
When they switched to lookfor, the first thing we did was read 100k support tickets to build their multi-agent system.
While doing that, we noticed something. A lot of customers were sharing their sentiment right after their issue was resolved. Positive, unprompted, and going nowhere.
So we asked if a customer is already sharing that, how do we capture it? And if they're not sharing, how do we make sure we actually solved their problem?
We put a review agent on that exact moment. When a customer expressed positive sentiment, we asked if they'd be willing to share their experience.
A genuine ask inside the natural conversation.
Most of them said yes. Because the problem was already solved.
NATPAT is resolving nearly 90% of customer conversations with lookfor and sitting at 4.8 stars on Trustpilot.
On to the 4.9 ๐